I had a very disappointing experience at the Celine boutique inside Saks NYC. Last Saturday, I purchased a gift with the help of a sales associate named Anastasiia, and asked her to ship it directly to the recipient. She told me she would text me the tracking number once it was shipped.
By Wednesday, I still hadn’t received any tracking info, so I called the store. Her colleague told me she was off that day, took down my number, and promised to pass on the message. I waited all Thursday morning with no response. That afternoon, I called the store four more times, but still couldn’t reach her. Again, a colleague said they would let her know—but as of today, I’ve still heard nothing.
This level of service is completely unacceptable for a luxury brand. The lack of communication, follow-up, and basic professionalism is shocking. I’m extremely disappointed and frustrated. If Celine cannot provide even the most basic customer support, I seriously question its standards and commitment to its clients.
MV
Matt Voor
Feb 10, 2025
5.0
The inventory is conservative compared to standalone locations and Laney is knowledgeable, helpful, and friendly!
SS
Silvana Saenz
Nov 2, 2024
5.0
Amazing service
KL
Karina Lask
Sep 17, 2023
1.0
Sales person is obnoxious
AT
Athena Tozzo
Mar 4, 2023
1.0
Sales associates don’t tell you details about returning and exchanging. No one seems to know much about the products. Low stock and rude workers. I’d rather shop online
Frequently Asked Questions About CELINE NEW YORK SAKS FIFTH AVENUE LEATHER GOODS
What types of products does CELINE NEW YORK SAKS FIFTH AVENUE LEATHER GOODS offer?
The store offers luxury leather goods, ready-to-wear clothing, and perfumes for both women and men.
Where is CELINE NEW YORK SAKS FIFTH AVENUE LEATHER GOODS located?
It is located at 611 5TH AVE, New York, NY 10022, United States.
What are the regular business hours for CELINE NEW YORK SAKS FIFTH AVENUE LEATHER GOODS?
From Monday to Saturday, it is open from 11:00 AM to 7:00 PM, and on Sundays, it is open from 12:00 PM to 6:00 PM.
Is the store accessible for customers with wheelchairs?
Yes, the store has a wheelchair accessible entrance.
Does CELINE NEW YORK SAKS FIFTH AVENUE LEATHER GOODS accept debit card payments?
Yes, debit cards are accepted as a payment method.
Can customers shop in-store at CELINE NEW YORK SAKS FIFTH AVENUE LEATHER GOODS?
Yes, the store offers in-store shopping.
What nearby places can I visit along with CELINE NEW YORK SAKS FIFTH AVENUE LEATHER GOODS for a combined fashion and beauty experience?
You can visit Elizabeth Arden Salons for beauty treatments and Barneys at Saks for additional women's clothing shopping.
How can visiting Barneys at Saks benefit customers shopping at CELINE NEW YORK SAKS FIFTH AVENUE LEATHER GOODS?
Barneys at Saks is nearby and offers a variety of women's clothing, complementing CELINE's luxury leather goods and ready-to-wear collection.
What services are available at Elizabeth Arden Salons near CELINE NEW YORK SAKS FIFTH AVENUE LEATHER GOODS?
Elizabeth Arden Salons provide beauty and spa services, including beauty salons and spa treatments, ideal for a pampering session before or after shopping at CELINE.
How can I contact CELINE NEW YORK SAKS FIFTH AVENUE LEATHER GOODS for inquiries or support?
You can reach them by phone at +1 212-593-8636 or email at store.newyorksaks@celine.com.
Where can I find more information about the new collection of CELINE products?
Visit their website at https://www.celine.com or check their featured message link https://www.celine.com/en-int/home to discover the new collection.
Does CELINE NEW YORK SAKS FIFTH AVENUE LEATHER GOODS have a social media presence?
Yes, they have a Facebook page at https://www.facebook.com/449907879138500 and a TikTok profile at https://www.tiktok.com/@celine.