Question 1

Does the Roosevelt Field Mall location accept online returns?

Accepted Answer

Items purchased on Katespade.com may be returned or exchanged at a Kate Spade New York specialty shop (excluding airport and department stores).

Question 2

Does the Roosevelt Field Mall location accept online exchanges?

Accepted Answer

If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Kate Spade New York specialty shop. Exchanges for select handbags, shoes, wallets and clothing items may be initiated online.

Question 3

Does the Roosevelt Field Mall location offer price adjustments?

Accepted Answer

Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase.
Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details.
For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.

Question 4

Does the Roosevelt Field Mall location offer warranty returns?

Accepted Answer

For all manufacturing defects, we invite you to bring your item back to one of our shops. If you do not have a shop near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include:
• Style number (can be found on the white tag inside the product)
• Photos of the item clearly showing the problem
• A copy of the proof of purchase (original receipt, gift receipt, or online order number)

Question 5

How do I pick up my BOPIS (buy online pickup in store) order?

Accepted Answer

• When can I pick up my purchase?
You will receive an email when your order is ready for pickup, typically within three hours. If you ordered before 1 pm, your order will be ready for pick up the same day. If not, your order will be ready the next morning after store opening.
• What information do I need to pick up my order?
A copy of your order confirmation (on your phone is fine) and one of the following: a valid driver's license or passport.
• Where do I go when I arrive ?
Let any available associate know you are picking up an order and your items will be brought to the checkout counter, where your purchase can be completed.
• How long will the store hold my order for?
You have up to 48 hours to pick up your order. You can reach out to the store directly if you need to request an extension.
• I can't pickup my order right away. Can I request an extension?
Yes, you can reach out to the store to let them know what day and time is best for you to pick up your order. If you can't make it at all, our team can offer you other delivery options.
• How can I cancel or return my order?
If you would like to cancel or return your order, please refer to our return policy.

Question 6

Do you accept Klarna in store?

Accepted Answer

You can setup apple pay or google pay for the Klarna digital credit card created on the Klarna app. For the stores accepting apple pay or google pay, the Klarna payment will be no different from any other contactless payment.

Question 7

What types of products does Kate Spade offer at the Roosevelt Field Mall location?

Accepted Answer

Kate Spade offers purses, work totes, bucket bags, shoulder bags, wallets, shoes, earrings, and more, providing chic, polished accessories for everyday style.

Question 8

What are the store hours for the Kate Spade location at Roosevelt Field Mall?

Accepted Answer

The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM. Holiday hours may vary.

Question 9

Can I pick up my online order at the Kate Spade Roosevelt Field Mall store?

Accepted Answer

Yes, you can pick up your buy online pickup in store (BOPIS) order. You'll receive an email when your order is ready, typically within three hours. Bring your order confirmation and a valid ID to the checkout counter.

Question 10

Does the Roosevelt Field Mall Kate Spade store accept returns or exchanges for online purchases?

Accepted Answer

Items purchased on Katespade.com can be returned or exchanged at the specialty shop, excluding airport and department stores. Exchanges may be done free of charge within 30 days of receipt.

Question 11

What payment options are accepted at the Kate Spade store in Roosevelt Field Mall?

Accepted Answer

The store accepts American Express, Cash, Discover, Klarna, Mastercard, PayPal, and Visa.

Question 12

Does the Kate Spade store offer price adjustments?

Accepted Answer

Yes, items purchased at full price that are still in stock are eligible for a one-time price adjustment if marked down within 7 days of purchase. Final sale and discounted purchases are not eligible.

Question 13

What is the address and contact number for the Kate Spade store at Roosevelt Field Mall?

Accepted Answer

The store is located at 630 Old Country Rd, Ste 3050, Garden City, NY 11530. You can contact them at (516) 283-5239.

Question 14

Are there nearby stores to Kate Spade at Roosevelt Field Mall where I can find additional fashion accessories?

Accepted Answer

Yes, nearby stores include Tumi, specializing in luggage and fashion accessories, and Suitsupply offering men's clothing and accessories, providing more options for fashion shopping in the same mall.

Question 15

What other shops are located near Kate Spade for women's clothing and shoes?

Accepted Answer

Nearby, you can find Madewell and Tory Burch, which both offer women's clothing and shoe options, perfect for complementary shopping during your visit to Kate Spade.

Question 16

Are there any coffee shops near Kate Spade at Roosevelt Field Mall where I can relax?

Accepted Answer

Yes, Starbucks is nearby, offering a great spot to enjoy coffee and relax before or after shopping at Kate Spade.

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