Business Details
About
Clothing StoreOutlet StoreMen's Clothing StoreWomen's Clothing StoreChildren's Clothing Store
Shop the Polo Ralph Lauren Factory Store for timeless styles and new arrivals for men and women. Featuring Polo shirts and fine leather goods, discover the latest assortment of high-quality pieces from a lifestyle brand grounded in comfort and authenticity.
Details
- DeliveryNot available
- Cash onlyNot available
- Curbside pickupAvailable
Location
Polo Ralph Lauren Factory Store
498 Red Apple Court, Central Valley, NY
10917, United States
Hours
Reviews
4.4
1,598 reviews
5 stars
993
4 stars
367
3 stars
140
2 stars
32
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for helpfulness, while others were criticized for rudeness and unprofessional behavior.
Store Selection
Customers appreciated the wide selection of items, but some expressed disappointment over limited options in specific sizes, particularly big and tall.
Pricing
Many customers found prices to be high with limited discounts, leading to dissatisfaction regarding value for money.
Store Atmosphere
The store was noted for being spacious and well-organized, contributing to a pleasant shopping experience.
Returns Policy
Customers were frustrated with the strict returns policy, particularly the inability to return items to regular Ralph Lauren stores.
- SYShirley You1 day ago1.0I had a disappointing experience at this Polo Ralph Lauren store. I helped put back sweaters that other customers had dropped, but a staff member stared at me like I did something wrong and even made a rude “sheesh” comment. When I spoke to the manager, she only said she “knew who I was talking about” and would talk to her, which made me wonder if this behavior is considered normal there. Very unprofessional and uncomfortable experience.
- DLDongwoo LeeNov 11, 20251.0Terrible management and zero sense of customer service. The manager was extremely unprofessional and clearly doesn’t understand how to treat customers.
- YHyiran HuangOct 27, 20251.0I had a terrible experience at the Polo Ralph Lauren Factory Store in Woodbury Commons on Oct 26. The store manager, a bald man, was extremely rude and dismissive when I showed an official chat confirming a 30% courtesy discount from Ralph Lauren customer service. Instead of verifying it, he accused me of lying and refused to help. I was left standing aside and ignored while other customers were served. The whole situation felt humiliating and discriminatory.
- GMGiuliana MendozaOct 17, 20255.0Big Polo Ralph Lauren store with a Ralph's Coffee inside. Ordered a delicious chai which I was allowed to sip on while shopping. We went the first days of October and it was already decked out for Christmas, which seemed premature but beautiful nonetheless.
- LMLexy McCauleyOct 7, 20254.0Huge selection of items. They are unmatched with how many options they have. The store is very neat but there’s a lot of different areas to navigate. My friend found a nice wool cashmere blend sweater that she bought. I didn’t end up getting anything but I enjoyed watching the custom patchwork person do their magic. They had a very long line setup which makes it seem like they are prepared for the busiest of days. I went on the day that wasn’t too busy so it looked super empty in the line but I can imagine on a busy day how they would need that.
Frequently Asked Questions About Polo Ralph Lauren Factory Store
What products are available at the Polo Ralph Lauren Factory Store in Central Valley?
The store offers men's, women's, and big & tall clothing, featuring Polo shirts and fine leather goods from Polo Ralph Lauren.
What are the store hours for the Polo Ralph Lauren Factory Store?
The store is open daily from 10:00 AM to 9:00 PM, but it is closed on November 27, 2025 for a holiday.
Where is the Polo Ralph Lauren Factory Store located?
It is located at 498 Red Apple Court, Suite 283, Central Valley, NY 10917, inside Woodbury Common Premium Outlets.
Does the Polo Ralph Lauren Factory Store offer curbside pickup?
Yes, the store offers curbside pickup along with phone concierge and virtual video appointments.
Is the Polo Ralph Lauren Factory Store wheelchair accessible?
Yes, the store has wheelchair accessible parking available for customers.
Can I shop in person at the Polo Ralph Lauren Factory Store?
Yes, in-store shopping is available along with in-store pickup options.
What nearby clothing stores can I visit after shopping at Polo Ralph Lauren Factory Store?
Nearby clothing stores include COS, Hollister Co., Acne Studios, Burberry Outlet, Jil Sander, St. John Knits Outlet, Victoria's Secret & PINK, and Saint Laurent.
Are there places to eat near the Polo Ralph Lauren Factory Store?
Yes, nearby dining options include Auntie Anne's, Cinnabon, McDonald's, Nathan's Famous, The Coffee Members, and Pinkberry.
Where can I charge my electric vehicle near the Polo Ralph Lauren Factory Store?
There is an EVgo Car Charging Station conveniently located near the store at Woodbury Common Premium Outlets.
How can the nearby stores and eateries enhance my shopping experience at the Polo Ralph Lauren Factory Store?
You can enjoy a full day of shopping by visiting various clothing and accessory outlets nearby, and take breaks at local eateries like Auntie Anne's or The Coffee Members, making your visit comfortable and enjoyable.