Business Details
About
Clothing StoreMen's Clothing StoreWomen's Clothing StoreChildren's Clothing StoreWork Clothes StoreCarhartt
The Carhartt Store in Crossgates Mall is situated in Albany, NY, at the junction of I-87 and I-90, the busiest section of the New York State Thruway. Since the late 18th Century, Albany has made a name for itself as a center of trade and transportation, and was home to some of the earliest railway systems in the world.
That’s why you’ll see a few subtle nods to the railroad industry when you step through the doors at the Carhartt Store. Opened in April 2012, we cater to the hardworking men and women of the Capital District, while also building brand awareness with the locals. We strive to uphold the beliefs and values of a company that began back in 1889. WE ARE Keepers of the Carhartt Legacy.
Details
- DeliveryNot available
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.6
419 reviews
5 stars
317
4 stars
60
3 stars
16
2 stars
12
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, particularly Frank, Elizabeth, and Catherine, received high praise for their helpfulness, friendliness, and product knowledge.
Store Experience
Customers reported a pleasant shopping environment with clean stores and well-organized inventory, although some noted limited selection in certain sizes.
Employee Recognition
Several employees were specifically mentioned for their exceptional service, indicating a strong team that positively impacts customer experiences.
Product Availability
While many customers were satisfied with their purchases, some expressed disappointment over the limited inventory, particularly for women's and larger sizes.
- LJLuke JozefowskiJan 3, 20265.0Jelani is one of the best Carhartt employees I’ve ever met. He was extremely helpful, personable, and intelligent.
- MDMinimal DesignsDec 28, 20255.0I was having trouble processing a return and initially ran into some challenges with customer service, but Patty and Danielle took the time to work with me and made sure everything was handled. They were absolute lifesavers during the holiday season. Carhartt—these two are invaluable. Please don’t lose them!!
- DDDebra DailyDec 23, 20255.0I've never been in your store before today. I'd like to recognize 2 of your employees, i had the pleasure of meeting Elizabeth and Jelani both were very friendly, professional and knowledgeable they went above and beyond to help find the correct color amd size of the apparel I was shopping for .I'll drive just a little further to come back to your store and not hesitate to recommend it to others. Happy Holidays. Debbie
- ZZZoëDec 7, 20255.0Jelani helped me so much with deciding between jackets offered as branded swag by my company. Extremely knowledgeable of in store and online offerings and was able to help me make a decision. Amazing customer care and phenomenally helpful
- LMLinda MainoNov 27, 20255.0Elizabeth is AMAZING. She was so kind and patient while I was looking for the right bib. Im dealing with the insanity of menopausal weight gain (yup, that’s right, now you all have to deal with it 😹) and had no idea what size or men’s or women’s or what on earth to do. I’ve always been a size sm/med and I was dreading this. Elizabeth was literally perfect and aside from her customer service, she was so easy to shop with. I truly think I would have given up on my mission that day if she wasn’t there helping me out. Thank you and let’s give her a raise!!!
Frequently Asked Questions About Carhartt - Crossgates
What are the operating hours of Carhartt - Crossgates throughout the week?
Carhartt - Crossgates is open from 10:00 AM to 8:00 PM Monday through Thursday, 10:00 AM to 9:00 PM on Friday and Saturday, and 11:00 AM to 6:00 PM on Sunday.
Is Carhartt - Crossgates open on major holidays?
The store is closed on Thanksgiving (November 27, 2025), Christmas (December 25, 2025), and New Year's Day (January 1, 2026).
What types of products can I find at Carhartt - Crossgates?
You can find work clothes, men's, women's, and kids' clothing, flame resistant clothing, outerwear, footwear, big and tall clothing, and high visibility clothing.
Which payment methods are accepted at Carhartt - Crossgates?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Contactless Payment, Discover, MasterCard, Samsung Pay, and Visa.
Does Carhartt - Crossgates offer delivery or curbside pickup services?
No, the store does not offer delivery or curbside pickup services.
Is Carhartt - Crossgates accessible for customers using wheelchairs?
Yes, the store has a wheelchair accessible entrance to accommodate customers with mobility needs.
What is the contact information for Carhartt - Crossgates?
You can contact the store by phone at +1 518-213-4243 or email at crossgates@carhartt.com.
Are there any entertainment options near Carhartt - Crossgates?
Yes, nearby you can visit Crossgates Regal Cinemas for movies and 5 Wits Albany for amusement and interactive entertainment.
Where can I find places to eat after shopping at Carhartt - Crossgates?
Nearby dining options include Johnny Rockets for burgers and sandwiches, and World of Beer for a pub atmosphere.
What nearby stores complement the Carhartt shopping experience at Crossgates Mall?
Adjacent stores such as T-Shirt Spot and Custom teez offer women's clothing and custom screen printing, while DICK'S Sporting Goods and Pro Image Sports offer sporting gear and apparel.