Many customers praised the staff for their friendliness, knowledge, and attentiveness, particularly highlighting associates like Francisco, Sasha, and Nicole for their exceptional service.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, citing dismissive behavior from certain staff members and a lack of engagement.
Product Availability
Several customers expressed frustration over limited inventory and the difficulty in obtaining desired Rolex models, with some feeling that they were not taken seriously as potential buyers.
Welcoming Atmosphere
Many reviews noted a welcoming and pleasant atmosphere in the boutique, contrasting with experiences at other Rolex dealers, although some felt judged based on appearance.
Follow-Up and Communication
Customers appreciated timely follow-ups and communication from staff regarding watch availability, enhancing their overall shopping experience.
PR
Paul Reda
2 days ago
5.0
I had the best watch buying experience this weekend with Rances at this Bucherer location. Even during the busy F1 weekend, Rances took the time to discuss watches and options with me while genuinely enjoying it, and I really enjoyed it. He is incredibly polite, professional and made the watch buying experience pleasant. I will 100% be calling Rances before going to any other dealer. Thank you Rances for makig this trip memoravle and looking forward to seeing you soon.
JL
John Lo
6 days ago
5.0
I had an exceptional experience with Peter, Mossy and the staff. They took the time to understand my preferences and guided me through their exquisite collection with patience and care. Overall, their professionalism and dedication made my visit truly memorable!
Then your Birthday comes and you get a call from Peter.
JA
Jose Aguirre
Nov 11, 2025
5.0
I reluctantly walked into this boutique not expecting to walk out with my grail watch, but that is exactly what happened. I want to thank Sasha for her exceptional customer service and making my dream come true! This is a piece that will inevitably be passed down for generations to come.
AP
arthur pressman
Oct 28, 2025
5.0
Walked into this boutique back in August after not having any positive results from my AD back east. I met Mark my sales associate and instantly connected with him. He was able to provide me a beautiful piece back in August and then when I visited this past weekend, I was fortunate enough that he could allocate to me another beautiful GMT Master II. I can’t say enough about him and his attention to my needs. He’s very personable and I enjoy working with him. Looking forward to many more purchases from this boutique and through Mark!
ER
Eduardo Ramirez
Oct 20, 2025
5.0
Hello,
My wife will be traveling to Las Vegas this November, and I’m interested in having her acquire a Rolex timepiece for me during her visit. I’m currently a Rolex client through an authorized dealer in Mexico, but I’d love to take this opportunity to see if she could bring back a remarkable piece from your boutique.
I’d greatly appreciate it if you could let me know about any availability or recommendations you might have. Thank you for your time and attention.