Hamilton Jewelers

Reviews

• AV

  Adam Varga

  2 days ago
  5.0
  Hamilton Jewelers in Princeton, NJ has been my go-to for several years, especially for my passion for watches. I was introduced to Lauren through a friend, and she has been absolutely outstanding ever since. Lauren is incredibly knowledgeable, professional, and genuinely fun to work with. I always enjoy catching up with her, and she makes every visit a great experience. There’s nothing more exciting than getting a call from her letting me know that a watch I’ve been waiting months for is finally available. She has even secured a watch for me that no one else could find, which speaks volumes about her dedication and connections. I truly appreciate her service, attention to detail, and commitment to her clients. If you’re looking for exceptional service and expertise, I highly recommend Hamilton Jewelers — and especially Lauren.
• MB

  M Bossi

  5 days ago
  5.0
  I’ve been a client of Hamilton Jewelers for about seven years, and my experience has consistently been outstanding. The store is exceptional in every sense, an incredible variety of brands, an impressive selection of high-end timepieces, and a truly professional and welcoming environment. Over the years, I’ve purchased multiple pieces and have always received top tier service. The level of care, consistency, and professionalism truly sets Hamilton Jewelers apart. I would especially like to recognize Yvonne, who has been my sales associate since day one. Her knowledge of horology is impeccable, truly exceptional. She has taught me so much over the years, always with patience, honesty, and a genuine passion for what she does. Yvonne has successfully helped me acquire very hard to obtain pieces, including several watches from Rolex, Jaeger-LeCoultre, and Bulgari, which speaks not only to her dedication, but also to the reputation and excellence of Hamilton Jewelers. Hamilton Jewelers represents trust, excellence, and world class service. I highly recommend this store, whether you are new to fine watches or a seasoned collector. Yvonne is simply the best.
• NJ

  Nicholas jackson

  Jan 2, 2026
  5.0
  I live in Florida. Which has only 5 Authorized Rolex Dealers in the state. 18 months ago I reached out to the five dealers, to express my interest in the Rolex SS Submariner Date Only one, of the Five Dealers, had the courtesy to respond to my text from the Rolex website. That was Hamilton Jewelers, and to my surprise it was a Ms Cassandra McBride who was their Rolex liaison, located in their main Store in Princeton, New Jersey. I followed up with a phone call to her , at the Princeton NJ location It was a very delightful and informative experience . Ms McBride reviewed my information and explained to me , all the great details about the watch and it's current market availability , but assured that my interest in the watch would be noted and would keep me informed. I told her I frequently visit New Jersey several times a year. On, one trip I went to the store and personally introduced myself to her, had a very nice informative and friendly conversation with her, a very nice customer service experience . I would during the 18 months, text her to reaffirm my interest, and she would always reply quickly , reassuring me, and expressing hope for good news in the future. On December 3,2025, she texted me. And asked if I was still interested in the SS Submariner Date, ironically I was in New Jersey for a social event. I called her back , and reaffirmed my interest, and we laughed that I was in New Jersey. She said she hoped to have good news in the upcoming year. The next day she called and to my surprise said the watch was available. I was ecstatic, we made plans for me to come to their Hamilton Jewelers store in Princeton on the 5th of December. At that time she made me a wonderful presentation of the watch, explaining all the details.It was like Christmas with an old friend. My dealings with Ms McBride and the Staff at Hamilton Jewelers, was a wonderful experience. The Extraordinary Customer Service, I experienced with Ms McBride and Hamilton Jewelers, is very rare these days, and I will not forget it.
• JR

  Jose Rodriguez

  Jan 1, 2026
  3.0
  I’ve had mixed experiences with this Rolex Authorized Dealer. The staff is generally polite and the boutique itself is well presented, which I appreciate. However, the allocation process and spending profile expectations feel inconsistent and, frankly, unfair. Despite a genuine interest in the brand and repeated visits, it seems that consideration for highly sought-after models is heavily skewed toward customers with significant prior spend—often unrelated purchases—rather than loyalty, patience, or enthusiasm for Rolex itself. This “spending profile” approach isn’t always communicated clearly and creates frustration for customers who are trying to engage in good faith. I understand demand exceeds supply, but transparency and consistency would go a long way. With a more balanced and straightforward process, this could be a much better experience overall. I had to purchase a pre owned Rolex just to start a “spending profile” and after nine months on “the list” I am still not anywhere close to getting a New Rolex model. Update: I appreciate your call and the explanation of your allocation process. That said, my review is an accurate reflection of my experience as a customer. I don’t believe reviews should be removed simply because the internal process was later explained, especially when that clarity was not provided upfront. At this time, I don’t feel it would be appropriate to remove the review unless my experience itself meaningfully changes. I hope you can understand my position. For that reason, I will be leaving the review as is. Thank you for understanding.
• JR

  Jose Rodriguez

  Jan 1, 2026
  3.0
  My experience with this Rolex Authorized Dealer has been disappointing due to what appears to be an unfair and opaque spending profile system. While the staff is courteous and the store is well maintained, access to desirable Rolex models is clearly tied to prior spending on unrelated items rather than genuine brand loyalty or expressed interest. This expectation is neither transparent nor consistently communicated, leaving customers to guess how much they need to spend before being “considered.” For an authorized dealer representing a brand like Rolex, this practice feels exclusionary and undermines trust. I recognize that demand exceeds supply, but using vague spending thresholds instead of a clear, equitable allocation process creates a poor customer experience. Greater honesty and fairness would significantly improve confidence in this store. *Update: Thank you for taking the time to call and explain your Rolex allocation process. I understand how allocations work, however my review reflects my personal experience as a customer, including communication and overall transparency during the process. It was written honestly and without malice. At this time, I don’t feel it would be appropriate to remove the review unless my experience itself meaningfully changes. I hope you can understand my position. I do appreciate you reaching out and wish you and your team the best moving forward.

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