Louis Vuitton Saks American Dream

Reviews

• SG

  Stephen GUO

  1 day ago
  1.0
  I purchased a wallet online and chose in-store pickup at the American Dream location on 1/10 Sunday around 5-5:30pm. After waiting in line to enter the store, I was assisted by a white female sales associate with long blonde hair and a fuller build. After I showed her my confirmation email and ID, she went to retrieve my order. When she returned, she handed my order to me abruptly with one hand. I wanted to open it to check the item, but since it was tied with a ribbon, I politely asked her to help retie it afterward. She took the wallet back without saying a word and appeared visibly unhappy throughout the interaction. After handling it in the back, she returned and placed the wallet into the shopping bag in the same careless manner and immediately walked away without any acknowledgment. Before leaving, I still thanked the staff. Overall, the attitude of the staff at this store was extremely unfriendly. Ironically, the only person who offered a friendly smile was the security guard at the entrance. Had I known this, I would have chosen home delivery instead of in-store pickup. The experience made me feel dismissed and insulted.
• JC

  jasmin caban

  Dec 27, 2025
  1.0
  Been here 4 times already and each time I come it’s closed despite the website saying it was open. So better.
• DG

  Daphnee-Lauren Gilbert

  Sep 10, 2025
  1.0
  As a loyal Louis Vuitton customer and a frequent visitor of the American Dream Mall location, I was extremely disappointed by the treatment I received during my most recent visit. A few days earlier, I had purchased a passport cover from this location. At the time, I was dressed well, and as usual, I was greeted warmly by the staff. However, when I returned to the store to have the item hot-stamped (as it was a gift and I was traveling the next day), I was dressed more casually — and the difference in how I was treated was unmistakable. I’m an African American woman, and unfortunately, I couldn’t help but feel that this shift in treatment was directly tied to how I looked that day. I walked in with my Louis Vuitton shopping bag, stood at the counter for several minutes, and wasn’t greeted at all. Eventually, an associate named Angela approached me, and the first thing she said — before even saying hello — was, “What are you returning?” I was taken aback. Not only was I not there to return anything, but I was also clearly holding a new item I had purchased days before. I firmly let her know that I was there to have the item hot-stamped. She called over a man named Stanley, who brusquely informed me that the store was closing in 20 minutes and it takes 45 minutes to warm up the stamping machine — therefore, they wouldn’t be able to help me. I asked who he was, as I had never seen him before, and he sharply responded, “I’m the manager.” When I asked if he was new, he rudely replied “No,” and still refused to assist me, even though I explained it was a time-sensitive gift. For context, I recently went to the Louis Vuitton store at Short Hills, and they had no problem hot-stamping my item in 15 minutes. So clearly, it can be done — when there’s willingness and respect. It’s incredibly disheartening that after spending so much money with the brand — and wearing so much Louis Vuitton that I even named my dog “Louie” — I was treated like this. It’s not what you say, it’s how you say it. And frankly, there was a complete lack of courtesy and respect during this interaction. You should never judge a book by its cover. People shouldn’t have to “look the part” to be treated with basic decency. Everyone who walks through those doors should be treated with respect — regardless of race, appearance, or attire. Because of this experience, I haven’t returned to the American Dream location — and honestly, I’m deeply disappointed in the brand overall. Louis Vuitton should do better
• JJ

  J

  Aug 21, 2025
  5.0
  I always have a great experience at this LV location. A.R. is incredibly kind and insightful, he will always go above and beyond to meet your expectations. I was able to get a few unicorn pieces from the LV x TM super limited collection at this store with his help 💕✨
• WN

  Wioletta Nowak

  Aug 13, 2025
  1.0
  I had a very bad experience ! The manager happened to be very unkind , I did planed to shop there , then I changed my mind bc of her !

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