Carhartt - Shadow Lake

4.5
341 reviews

About

Clothing StoreMen's Clothing StoreWomen's Clothing StoreChildren's Clothing StoreWork Clothes StoreCarhartt
Carhartt has been proudly serving the hard working community since its founding in 1889. It started off in Detroit and became a wholesaler across the United States. After 120 years, Carhartt decided to cater directly to its customers, offering them a world-class customer service face-to-face. Now a few more years down the road, they’re opening retail stores across the U.S. We couldn’t be happier that they have decided to plant a store right here in the heart of Nebraska. Nebraska is known for its rich farmlands and tightly woven communities from which its children thrive and grow. The culture here in Nebraska is what makes it such a great place to put a retail store like Carhartt. Papillion, NE has been voted one of the top ten places to live in the U.S. So what better place to plant one of these iconic retail stores, than in the heart of the city of Papillion. The store sits at 7640 Towne Center Pkwy in Papillion, Nebraska within the Shadow Lake Towne Center, just off of the corner of 72nd and Highway 370. We couldn’t have picked a better location, with Offutt Air Force Base less than 10 miles from us and surrounded by Factories, Warehouses, Railroads, Farms and Medical Universities; We are ready to help serve the working people of Nebraska! Though we are now located in the heart of the Mid-West, our store reflects back to our beginnings in Detroit with our wood and metal fixtures both inside the store and out. Our rustic charm meets contemporary design as worn looking carts, dark metal beams, and accents match our warm wood finishes in an open floor plan. Behind our registers is a screw art mural, with a screen print of Carhartt’s founder, Hamilton Carhartt. The quote that is beside him reads, “I believe when I make a sale I make a permanent friend.” We want that message to pass around and stick in the minds of our customers here in Nebraska; so that they can become more than just our customer and know what it means to be part of the culture of Carhartt and our dedicated investment in them. We’ve always tried to bring the best world-class work wear to our customers and believe in supporting the hard workers here in the Heartland. We here at Carhartt are proud to serve the area with our products and hope to embody that great quality as well as the standards they have, within our service.

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Carhartt - Shadow Lake
7640 Towne Center Pkwy, Papillion, NE
68046, United States

Hours

Reviews

4.5
341 reviews
5 stars
264
4 stars
36
3 stars
8
2 stars
6
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific employees receiving commendations for their exceptional service.

Product Availability

Customers expressed frustration over limited stock and size options in-store, particularly for big and tall sizes, and some noted a lack of specific items.

Store Atmosphere

The store was frequently described as clean and well-organized, contributing to a positive shopping experience.

Mixed Experiences

While many reviews highlighted excellent service, there were also complaints about rude staff and negative experiences, indicating inconsistency in customer interactions.
  • SA
    Sterling Arnold
    Jan 3, 2026
    5.0
    Brogan offered fantastic customer service. He grabbed items from the back that were out of season multiple times for me so I could find my perfect size when the store was busy. He was pleasant the entire time and provided excellent customer service.
  • MW
    Matthew Woodworth
    Dec 31, 2025
    5.0
    I received a Carhartt gift card for Christmas and was having trouble using it online. When I went in Zoey was extremely helpful. She helped me with my gift card, logging in, applying my military discount, and navigating some of the difficulties associated with the website. She turned what was originally a frustrating experience into a pleasant shopping experience. After my online purchase I decided to look around for possible future purchases. Holly and Garrett were both very courteous and professional in their suggestions.
  • MK
    Michael Kehm
    Dec 6, 2025
    2.0
    Drove 50 miles for boots it would be nice if they could take a few minutes to put prices on boots. I said something and they seemed to not care.
  • DS
    Dan Stein
    Nov 26, 2025
    4.0
    Awesome staff , wish they had more colors to pick from and more stock, but they can order things online. Just like to get what I need the day I pay so online isn't an option for me
  • ES
    Emily Sorensen
    Jul 20, 2025
    5.0
    Noah is always super helpful and knows his stuff. We brought in a jacket that my grandpa had many many years ago and he knew exactly what jacket it was and how we can go about getting another one. It’s not sold in stores but he did what he could to figure out when it would be back in stock. Fast forward, we went back into the store and he remembered the jacket and told us it was back in stock and ordered it when the time came for us! Carharrt has a great employee on their hands!

Frequently Asked Questions About Carhartt - Shadow Lake

Where is Carhartt - Shadow Lake located?

Carhartt - Shadow Lake is located at 7640 Towne Center Pkwy, Papillion, NE 68046, USA.

What are the store hours for Carhartt - Shadow Lake?

The store is open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 11:00 AM to 6:00 PM.