The employees are very kind and go above and beyond to help customers, always love coming here! Hadil was very helpful with getting my bag
FH
fatima habib
Oct 17, 2025
5.0
Prada Troy is my second favorite thing, but at the very top of the list was my client advisor, Elyse. Her attention to detail, impeccable taste, and guidance make every visit feel curated and completely effortless. I’ll be working with her moving forward, and sending all my friends and family her way.
LC
Leon Cutaj
Oct 17, 2025
5.0
My experience with Elyse at Prada was exceptional from start to finish. She took the time to truly understand what I was looking for and found the perfect pieces that fit my style perfectly. Her professionalism, attention to detail, and personalized service made the entire experience feel effortless and elevated. Elyse goes above and beyond for her clients, and I'll be shopping with her exclusively moving forward.
HW
H Woods
Sep 15, 2025
1.0
If I could give this location a zero, I would. The entire staff is a disappointment — a collection of has-beens and wannabes who mistake arrogance for sophistication. They parade through the store as if they belong to the world of luxury, yet it’s obvious they couldn’t afford the merchandise without their employee discount… and even then, likely still couldn’t. Most look like they’re rotating the same tired suit, worn thin and dusty, as if it were a uniform rather than a choice.
Meanwhile, real customers with real sales concerns are met with dismissiveness and disdain. My advice to anyone shopping with Prada: place your order online and use in-store pickup. Do not reward this staff with a commission. They haven’t earned a single cent of your hard-earned money.
JY
John Yang
Aug 27, 2025
5.0
I noticed this location doesn’t have many reviews and some past ones mentioned poor service, but my own experience was completely different. My partner bought me a card holder here, and the service was outstanding from beginning to end.
The lady at the entrance was warm and apologetic when we had to wait briefly before entering. Once inside, Alex welcomed us with genuine enthusiasm, guided us through the products, checked prices, brought out a brand-new item, and even prepared a beautiful gift package.
The entire experience felt personal, attentive, and professional. I truly felt well taken care of, and I would highly recommend this store.
Frequently Asked Questions About Prada Troy Somerset Mall
What are the operating hours of Prada Troy Somerset Mall?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sundays from 12:00 PM to 6:00 PM.
Where is Prada Troy Somerset Mall located?
It is located at 2800 West Big Beaver Road, Troy, MI 48084, United States.
Which types of products are available at Prada Troy Somerset Mall?
The store offers a wide range of products including women's and men's clothing, shoes, sunglasses, leather goods, beauty products, lingerie, and various accessories.
Does Prada Troy Somerset Mall offer in-store pickup?
Yes, in-store pickup is available at this location.
How can I contact Prada Troy Somerset Mall?
You can reach them at +1 248-923-1032 or email GRP_USA_SHOP_PRADA_TROY@Prada.com.
What social media channels does Prada Troy Somerset Mall use?
They are active on Facebook (https://www.facebook.com/Prada/), TikTok (http://tiktok.com/@prada), Instagram (@prada), Twitter (@prada), and YouTube (https://www.youtube.com/prada).
What nearby stores can I visit along with Prada Troy Somerset Mall?
You can visit House of Hoops by Foot Locker, a shoe and fashion accessories store specializing in sportswear, and Chico's, a women's clothing and shoe store, both located nearby in the same mall area.
How can nearby stores like House of Hoops by Foot Locker complement my shopping experience at Prada Troy Somerset Mall?
After shopping for luxury fashion at Prada, you can explore House of Hoops by Foot Locker for sportswear and exclusive sneakers, providing a diverse shopping experience within the Somerset Mall area.
Are there any women's clothing stores near Prada Troy Somerset Mall?
Yes, Chico's is a nearby women's clothing and shoe store, offering additional fashion options in the Somerset Mall vicinity.
What types of categories does Prada Troy Somerset Mall cover as a store?
This location is categorized as a women's and men's clothing store, shoe store, leather goods store, sunglasses store, fashion accessories store, cosmetics store, and lingerie store.