Business Details
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Department StoreClothing StoreShoe StoreCosmetics StoreWomen's Clothing StoreMen's Clothing StoreChildren's Clothing Store
Discover an amazing selection of men's, women's, and children's clothing, along with home décor and top-brand beauty products at Nordstrom Somerset Collection. Enjoy the convenience of in-store pick-up or curbside pickup – we'll bring your order out to you! Plus, take advantage of our gift boxes and gift packaging services to make your shopping even easier. This upscale clothing store provides personalized services like styling and alterations, ensuring an enjoyable shopping experience. Visit us to explore the latest trends from top brands and enjoy our exceptional customer service.
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.4
2,278 reviews
5 stars
1,468
4 stars
497
3 stars
150
2 stars
54
1 star
109
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for their helpfulness while others were criticized for rudeness and lack of professionalism.
Store Organization
Store organization received both positive and negative feedback; some customers found it clean and well-organized, while others experienced issues with order fulfillment and product availability.
Product Quality
Customers expressed dissatisfaction with product quality, particularly regarding food items and clothing, citing inferior ingredients and mismatched sizes.
Staff Knowledge
Some employees demonstrated excellent product knowledge and provided valuable assistance, while others were noted for being unhelpful or dismissive.
Return Policy
The return policy was generally viewed positively, with many customers appreciating the ease of returns and exchanges.
- JWJocelyn Wilson5 days ago5.0The staff here is so polite and professional.. and the young lady who helped me went above and beyond to find my size in the back… I hate I didn’t get her name but she deserves recognition for sure.
- KMKaren MansourNov 4, 20255.0Always fun up to date.
- SASaher AbdulahadNov 4, 20255.0I like the store good service I found everything I'm looking for
- DSDebbie SOct 28, 20255.0Ladies, if you're in need of a bra fitter please ask for Robin. Great customer service.
- AMAnya M.Sep 23, 20252.0Bad store organization from a company that’s supposed to be the best in service. I ordered shoes for same day pick up because I wanted to have them for an upcoming trip. Order went in on Monday afternoon and Monday evening, I hadn’t heard anything yet. Tuesday goes by and still nothing. On Wednesday, I decided to contact customer service online and see if they can provide any updates. Customer service online called this location and I was told that I would be receiving an email in about 30 minutes to let me know that my order is ready for pick up. Thirty minutes later, nothing. I go on my trip and the following Monday (a week after my original same day pick up order), I get an email saying that my pick up is finally ready. However, before I get a chance to go to the store. on Tuesday I get an email saying it’s been picked up. I head to the store on Wednesday to see what is going on. The cashier says that it is marked as picked up in their system so she grabs the manager. I am explain my situation to her and she goes on a hunt for the order. After waiting almost an HOUR, a different cashier finds my order on the rack with all the other pick up orders. Turns out my order was marked as picked up after customer service called to check the status, but no one had picked it up because no email was ever received. I forgot to get her name, but I do appreciate the manager’s effort in trying to find my order. Despite that, this is an example of y organization, miscommunication, and employees not double checking their work. Also, to top it all off, the label on my bag says that the order was ready for pick up on the original day that I ordered. This could have all been avoided if I had received an email.
Frequently Asked Questions About Nordstrom Somerset Collection
What types of clothing and products does Nordstrom Somerset Collection offer?
Nordstrom Somerset Collection offers a wide selection of men's, women's, and children's clothing, along with home décor and top-brand beauty products including makeup, fragrances, and accessories.
What are the store hours for Nordstrom Somerset Collection?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Does Nordstrom Somerset Collection provide in-store pickup and curbside pickup options?
Yes, the store offers both in-store pickup and curbside pickup services for customer convenience.
What kinds of personalized services are available at Nordstrom Somerset Collection?
Nordstrom Somerset Collection provides personalized styling and alterations to ensure an enjoyable shopping experience.
Which payment methods are accepted at Nordstrom Somerset Collection?
The store accepts American Express, Cash, Check, Discover, Mastercard, and Visa payment options.
Where is Nordstrom Somerset Collection located?
Nordstrom Somerset Collection is located at 2850 W Big Beaver Rd, Troy, Michigan 48084, USA, inside the Somerset Collection.
Are there nearby dining options to visit before or after shopping at Nordstrom Somerset Collection?
Yes, you can visit nearby eateries such as Ebar, Marketplace Café, and Nordstrom Ebar Artisan Coffee for a meal or coffee during your shopping trip.
What beauty and spa services are available near Nordstrom Somerset Collection?
Nearby, you will find CHANEL Fragrance & Beaute at Nordstrom - Troy for cosmetics and fashion accessories, as well as Spa Nordstrom for beauty and spa services.
What other clothing and shoe stores are nearby Nordstrom Somerset Collection?
You can explore several nearby stores including JD Sports, TravisMathew, LOFT, Vera Bradley, Gap, Ted Baker, Banana Republic, and Urban Outfitters for a variety of fashion options.
Is there support for gift packaging when shopping at Nordstrom Somerset Collection?
Yes, Nordstrom Somerset Collection offers gift packaging services to make your shopping even easier.