Business Details
About
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Nordstrom Rack, the off-price division of Nordstrom, Inc., serves up fashion at a fraction for the whole family and your home—and has for 40 years. Find the best brands and top trends (many straight from our Nordstrom stores), all up to 70% off! We’re your style-deal destination—whether you shop any of our 200+ stores or online.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Nordstrom Rack Great Lakes Crossing
4700 Baldwin Rd., Auburn Hills, MI
48326, United States
Hours
Reviews
4.2
761 reviews
5 stars
384
4 stars
219
3 stars
95
2 stars
22
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including rude staff interactions and lack of assistance.
Store Organization
Customers frequently mentioned the store being messy and disorganized, making it difficult to shop.
Product Quality
Several reviews criticized the quality of products, describing them as poor or defective.
Selection and Prices
Despite the negative feedback, many customers appreciated the variety of items and competitive prices available.
- OCOrlando CatanaNov 26, 20254.0Generally good clothing at very decent prices, friendly people
- JLJul LNov 23, 20251.0I purchased $330 in gifts online and picked them up in store, but was told I couldn’t get gift wrapping because I hadn’t selected that option online. A staff member kindly tried to help by finding boxes, but the manager came out and refused. I understand store policy, but after waiting in a long line, receiving 10 gift items stuffed into a small shopping bag was really disappointing. Wasn't the store's responsibility to give at least a simple wrapping for goods? Just felt I was badly treated. She Just said no without offering an extra bag. Won't come back again!
- MMMirelaNov 18, 20251.0I stopped into the Auburn Hills Nordstrom Rack today to pick up a few items. I purchased 6 small holiday tree scrubs (they are so cute) , and 6 small Hempz peppermint lotions for my daughter’s teacher gift baskets. Unfortunately, the experience at checkout completely ruined the visit. The cashier was too busy talking to another sales associate to even acknowledge me. I waited in line for several minutes before she finally looked up, and when she did, her attitude was extremely rude and snotty. Instead of greeting me or offering any basic customer service, she immediately snapped, “All sales are final,” in a very dismissive tone. I don’t expect over-the-top service, but I do expect to at least be acknowledged and spoken to respectfully. The lack of professionalism was unacceptable and honestly made me rethink coming to this location again. Nordstrom Rack can do better. This was definitely not the customer experience I’m used to.
- RRRuneSep 18, 20251.0Poor quality fast fashion
- KMKendall McKaySep 13, 20251.0Found the people who worked there very rude. Especially the manager. Wanted to make a return with a receipt of a pair of stark white running shoes that I tried on once that had almost no signs of wear on the bottom but again the shoe is stark white. I was told if they had been worn at all they could not return it. I said fine. The woman said she would call the manager and see what she thinks and I said okay. Waited 10 mins for her to show up then the manager was so rude no apology almost defensive when I wasn't fighting at all. I just found the interaction very off putting. I don't think this will stop anyone from buying here but hope maybe the staff will see this and take note to have more empathy and maybe an apology or some understanding instead of being rude. Meanwhile I'll shop elsewhere.
Frequently Asked Questions About Nordstrom Rack Great Lakes Crossing
What is Nordstrom Rack Great Lakes Crossing?
Nordstrom Rack Great Lakes Crossing is the off-price division of Nordstrom, offering fashion for the whole family and home at up to 70% off the best brands and top trends, both in store and online.
What are the store hours for Nordstrom Rack Great Lakes Crossing?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary; for example, it is closed on November 27 and December 25, with extended hours on some other dates.
What types of products and services does Nordstrom Rack Great Lakes Crossing offer?
Nordstrom Rack offers women’s, men’s, and children’s apparel, shoes, accessories, beauty products, home goods, baby essentials, and more, featuring designer collections and various styles at discounted prices.
Can I pick up my online order in-store at Nordstrom Rack Great Lakes Crossing?
Yes, Nordstrom Rack Great Lakes Crossing offers in-store pickup for online orders.
What payment options are accepted at Nordstrom Rack Great Lakes Crossing?
The store accepts various payment methods, including Afterpay, American Express, Apple Pay, Cash, Check, Contactless Payments, Discover, Mastercard, Samsung Pay, Visa, and debit cards.
Where is Nordstrom Rack Great Lakes Crossing located?
It is located at 4700 Baldwin Rd., Auburn Hills, MI 48326, USA, inside the Great Lakes Crossing Outlets.
Is Nordstrom Rack Great Lakes Crossing located near other shopping destinations?
Yes, it is near Baldwin Commons Shopping Center, HomeGoods, and Kohl's, making it convenient for customers to explore multiple shopping destinations in one area.
Are there beauty and cosmetic stores near Nordstrom Rack Great Lakes Crossing?
Yes, nearby beauty and cosmetic stores include Sephora, Ulta Beauty, Benefit Cosmetics BrowBar, and Charlotte Tilbury, allowing customers to enjoy beauty shopping before or after visiting Nordstrom Rack.
What shoe stores can I visit near Nordstrom Rack Great Lakes Crossing?
Nearby shoe stores include Boot Barn, DSW Designer Shoe Warehouse, Famous Footwear, and Journeys Kidz, providing a variety of footwear options alongside Nordstrom Rack's offerings.
Are there any convenient services near Nordstrom Rack Great Lakes Crossing for shipping or gifts?
Yes, customers can find UPS Access Point locations for shipping needs, Party City for party supplies and gifts, and Rally House Baldwin for sportswear and gifts nearby.