Business Details
About
Clothing StoreWomen's Clothing StoreShoe StoreFashion Accessories StoreMadewell
Hi, we’re Madewell and we believe that good days start with great jeans. Women’s and men’s denim is at the core of the brand, and we also offer everything you want to wear with an amazing pair of jeans, from easy tees and timeless outerwear to classic footwear and must-have bags.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksNot available
Location
Hours
Reviews
4.1
28 reviews
5 stars
17
4 stars
3
3 stars
4
2 stars
2
1 star
2
- AAAnnelise AltOct 14, 20255.0I had come in to make a return and a weird thing happened where the return went on a nonexistent card. I called back to let them know of this and Madison could not have been more nice or helpful! She went above and beyond to fix the issue and apologize even though it was something she had no control over. Love my home store!
- KHKay HarrySep 21, 20251.0HORRIBLE CUSTOMER SERVICE‼️‼️‼️ I’m a new customer to the Madewell brand and I’ve only ordered online. I saw some viral jeans I wanted to try on in person and decided to take the 1/2 hour drive to the Towson Town Center location on the evening of Friday September 19th to do so. I came into the store and both ladies on shift said not one word of a greeting to me. I browsed around the front area and then saw the jeans I wanted to try on in the back. Still not one attendant came to even ask if I needed any help. As I was trying to find my size my hubby walked in and asked me how things were going as he knew how excited I was to visit a Madewell storefront. At this point one of the attendants walked right by us as I was asking him if he liked the pair I picked out which he replied yes but I should go try them on. I said to him no one so much as blinked my direction nor greeted me since I’ve been in the store. He informed me that no one greeted him as well. We both quickly realized they were intentionally ignoring us and did not want to be bothered with us in their store. I later emailed customer service to inform them of my horrible experience and concerns regarding possible racism being expressed at the Towson location. Rusty was very apologetic and explained that’s absolutely unacceptable and he’d pass my email along to the correct department. I sure hope this store receives some sort of retraining in regard to how they interact with customers of any race or gender! I researched other reviews about this location and I noticed this is a pattern and it didn’t start happening of recent! Many other customers expressed that staff there made them feel extremely uncomfortable or were super rude so they definitely wouldn’t return. I personally WOULD NOT shop here ever again! And I plan to inform the store manager of the incident.
- EDEdward DearingerJan 30, 20214.0Store is great and so is staff but they need to water those plants. I will update review to 5 if I see evidence they've watered then. Also there is no mens section which would be nice, they have it elsewhere.
Frequently Asked Questions About Madewell
What type of products does Madewell Towson Town Center specialize in?
Madewell Towson Town Center specializes in women's denim, including jeans, as well as tees, outerwear, footwear, and bags.
Where is Madewell Towson Town Center located?
Madewell is located at 825 Dulaney Valley Road, Space 4215, Towson, MD 21204, USA, inside Towson Town Center.
What are the regular operating hours for Madewell Towson Town Center?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Madewell Towson Town Center offer in-store pickup?
Yes, Madewell offers in-store pickup services at this location.
What types of payment does Madewell Towson Town Center accept?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is Madewell Towson Town Center wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance.
How can I contact Madewell Towson Town Center via email?
You can email the store at store.246@madewell.com.
What nearby stores can I visit along with Madewell at Towson Town Center?
Nearby stores include Lucky Brand Towson for additional fashion, Build-A-Bear Workshop for toys and gifts, and J.Crew for men’s clothing and shoes.
Are there any dining options near Madewell at Towson Town Center?
Yes, Baba's Halal, a Mediterranean and halal restaurant, is close by for dining before or after your shopping visit.
Which other fashion and accessory stores are near Madewell in Towson Town Center?
Nearby fashion and accessory stores include Anthropologie, Swarovski, Sunglass Hut, Victoria's Secret, and Tory Burch for a variety of styles and accessories.