Many customers found the prices to be excessively high compared to competitors, with some stating they could find the same products for significantly less elsewhere.
Staff Performance
The staff received positive feedback for being friendly and helpful, although some customers reported issues with staff knowledge regarding promotions and products.
Selection Variety
Customers appreciated the large selection of fireworks available, but some expressed disappointment over the lack of smaller items.
Coupon and Promotion Problems
Numerous reviews mentioned issues with coupons and promotions not being honored, leading to customer dissatisfaction.
Store Experience
While the store was noted for being clean and well-organized, some customers found the entry requirements and checkout process to be cumbersome.
MB
Malaji Balu
Oct 20, 2025
5.0
They have very good varieties of fireworks with decent discounts- Happy Customer
VH
Vanessa Hansen
Jul 28, 2025
1.0
Too expensive 😔
JN
Jerry Nigro
Jul 12, 2025
3.0
As good as any other.
TK
Tank Keepers
Jul 7, 2025
4.0
Great fireworks selection of mid to large stuff cakes, motor packs, rockets, etc
Great staff and friendly
My only complaint is they did not have much in the way of smaller stuff
hope to see more of this type of thing in the future
CS
Clint Schmitt
Jul 5, 2025
3.0
Horrible experience thought with being Premier Member,coupons was going to be a happy trip to Phantom Fireworks!! Also for buy a toy to receive $90 off and 50% of of total neither happened for me yesterday when iI checked out $500+ 👎 I ended up putting 5 things back that nothing was discounted for Also after looking at my reciept never got $90 in credit for buying a toy and 50% was only taking off a cpl items.... I was very disappointed especially when my friend went to Inferno and got way more for his money than I did. Lesson learned!