Business Details
About
Jewelry Store
Long-standing family-owned shop offering engagement rings, fashion jewelry, and timepieces, plus repair services. James & Sons is proud to be part of the worldwide network of Official Rolex Retailers, allowed to sell and maintain Rolex Watches.
Location
Hours
Reviews
5.0
759 reviews
5 stars
750
4 stars4
3 stars1
2 stars3
1 star1
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for their friendliness, helpfulness, and exceptional service throughout the purchasing and repair processes.
Expertise
Many reviews highlighted the staff's extensive knowledge about jewelry and watches, which contributed to a positive shopping experience.
Repair Issues
Some customers expressed dissatisfaction with repair services, citing delays and issues with completed work, indicating a need for improvement in this area.
Personalized Experience
Numerous reviews mentioned the personalized attention and care provided by staff, making customers feel valued and appreciated during their visits.
Quality Products
Customers frequently commented on the high quality of jewelry and watches available, reinforcing the store's reputation for offering beautiful and unique pieces.
- SGSteven Giannone2 days ago5.0Amanda was a very good representative for the brand and quality that comes from James & Sons. Very patient and worked with my wife and I to ensure we picked the right piece of jewelry. Kudos to Amanda. Thank you.
- CCCecily Caballero3 days ago5.0My fiancée purchased both my wedding band and ring setting from the wonderful team at James & Sons in Naperville. The experience couldn’t have been better. Everyone we worked with was top-notch—welcoming, attentive, and genuinely a pleasure to do business with. We’re grateful for their help in making such an important part of our wedding feel easy and enjoyable. Highly recommend!
- SRShelby Ross6 days ago5.0I brought my broken wedding band in after another jeweler poorly resized it causing it to break and they gave me excellent advice and multiple options for how to fix it with various rationale. They fixed it extremely quickly and were very friendly every step of the way. Their pricing was also excellent. I will absolutely be going back in the future.
- ACAnastasiya ChugayNov 6, 20255.0I honestly couldn’t have asked for a better experience! Having Ryan as my SA was truly amazing. He’s so passionate about what he does and incredibly knowledgeable — you can feel that he genuinely cares about helping you find exactly what you’re looking for. Thanks to Ryan, I now have the watch of my dreams! He made the whole process enjoyable, effortless, and so special. I’m beyond grateful for his time, patience, and the personal attention he gave me. Ryan turned my purchase into a moment I’ll always remember. If you ever visit James and Sons, make sure you ask for Ryan — he’s absolutely the best!
- DDDamien DabneyNov 4, 20255.0I had a great experience working with Nicole at James & Sons! She was incredibly friendly, attentive, and made the entire process smooth and enjoyable. I really appreciated how prompt she was with communication and how genuinely helpful she was throughout my visit. It’s rare to come across service that feels this personal and professional at the same time. Thank you, Nicole, for going above and beyond — you made my experience outstanding!
Frequently Asked Questions About James & Sons Fine Jewelers
What types of products does James & Sons Fine Jewelers offer?
James & Sons Fine Jewelers offers engagement rings, fashion jewelry, and timepieces.
Does James & Sons Fine Jewelers provide repair services?
Yes, they offer repair services for jewelry and watches.
Is James & Sons Fine Jewelers an authorized retailer for any watch brands?
Yes, James & Sons is an official Rolex Retailer, authorized to sell and maintain Rolex watches.
What are the store hours for James & Sons Fine Jewelers?
The store is closed on Mondays. From Tuesday to Friday, they are open 11:00 AM to 7:00 PM. Saturdays 10:00 AM to 5:00 PM, and Sundays 12:00 PM to 5:00 PM.
Where is James & Sons Fine Jewelers located?
They are located at 110 S Washington St, Naperville, IL 60540, USA.
What languages are spoken at James & Sons Fine Jewelers?
English is spoken at James & Sons Fine Jewelers.
How can I contact James & Sons Fine Jewelers?
You can call them at +1 630-281-5900 or email courtney@jamesandsons.com or kayla@jamesandsons.com.
What nearby restaurants can I visit before or after shopping at James & Sons Fine Jewelers?
Nearby options include GIA MIA Naperville and MOD Pizza, both great for Italian or casual American dining.
Are there any coffee shops near James & Sons Fine Jewelers?
Yes, Sweetwaters Coffee & Tea is a nearby cafe perfect for grabbing coffee or tea before or after your visit.
What nearby attractions could I explore near James & Sons Fine Jewelers?
Central Park is close by, offering a relaxing outdoor space to enjoy before or after your shopping trip.