Express Factory Outlet
4.2446 reviews
Certified by Express Factory Outlet • Feb 15, 2026
Business Details
1650 Premium Outlet Blvd., Aurora, IL
60502, United States
Certified by Express Factory Outlet • Feb 15, 2026
(331) 212-3957
Certified by Express Factory Outlet • Feb 15, 2026
https://stores.expressfactoryoutlet.com/us/il/aurora/1650-premium-outlet-blvd
Certified by Express Factory Outlet • Feb 15, 2026
About
Certified by Express Factory Outlet • Feb 15, 2026
Outlet StoreClothing StoreFashion Accessories StoreJeansMen's Clothing StoreT-Shirt StoreWomen's Clothing StoreWork Clothes StoreExpress
Express is a fashion-forward apparel brand and styling community whose purpose is to create confidence and inspire self-expression. Shop Express for new jeans, dresses, suits, blazers and more! Come visit us at 1650 Premium Outlet Blvd..
Your local Express store has everything you need to be your most confident. Looking for a clothing stores near me? Need some formal outfit inspo for date night? Our dresses and suits make the perfect first-impression. Looking for a work outfit? Our tailored blazers and dress pants give you the ultimate confidence boost. Are casual outfits more your thing? Find the comfiest jeans ever and the trendy tops to match.
Stop by in store, or shop the latest arrivals online.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksNot available
Location
Certified by Express Factory Outlet • Feb 15, 2026
Hours
Certified by Express Factory Outlet • Feb 15, 2026
Reviews
4.2
446 reviews
5 stars
257
4 stars
104
3 stars
44
2 stars
11
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of poor service and dismissive attitudes from employees and management.
Store Hours
Customers expressed frustration over the store closing earlier than advertised, leading to missed shopping opportunities.
Pricing and Deals
Feedback indicated that customers found the pricing to be high for an outlet store, with many feeling that the deals were not competitive compared to other outlets.
Store Organization
Several reviews mentioned that the store was often disorganized and messy, impacting the shopping experience.
Product Quality
Despite the negative feedback on service, some customers appreciated the quality and variety of clothing available.
- HBH BlakeAug 24, 20253.0For an outlet store they should have better deals. Buy one full price get one 50% is not a good deal when the full price is already overpriced and you only want one. It comes out to 25% off 2, which is nothing compared to the 60, sometimes 75% off you see in other outlet stores. The items that actually had good deals were the ugliest ones, the ones I actually wanted were all basically full price which defeats the purpose of driving to an outlet mall.
Frequently Asked Questions About Express Factory Outlet
What is the return policy at Express Factory Outlet?
We will accept returns and exchanges for items purchased in our Express Factory Outlet stores based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. We will also not accept returns and exchanges that were purchased in Express or Express Men stores or online. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
Where can I buy an Express gift card?
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Chicago Premium hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
What sizes does Express Factory Outlet offer?
Express Factory Outlet offers sizes ranging from 00-14 and XS – XL in women's and XS-XXL in Men's (Pant W28-38, L:30-34 and Jacket 36S-44L).
What is the return policy at Express Factory Outlet?
Returns and exchanges must be requested within 30 days of purchase and only for items bought at Express Factory Outlet stores. Items with “Do Not Remove” tags must still have them attached to qualify.
Where can I buy an Express gift card?
Gift cards are available at Express retail stores, Express Factory Outlet stores, and online at express.com.
How can I contact Express Factory Outlet customer service?
You can reach Express customer service by calling 1-888-397-1980.
What are the store hours for Express Factory Outlet in Aurora, IL?
The store is open Monday through Thursday from 10 AM to 8 PM, Friday and Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 6 PM.
What sizes are available at Express Factory Outlet?
Sizes range from 00 to 14 and XS to XL for women, and XS to XXL for men, including pant sizes W28-38 and jacket sizes 36S-44L.
What payment options does Express Factory Outlet accept?
The store accepts American Express, Cash, Diners Club, Discover, Mastercard, Visa, debit cards, and mobile NFC payments.
Is Express Factory Outlet wheelchair accessible?
Yes, Express Factory Outlet has a wheelchair accessible entrance for customer convenience.
What popular stores are nearby Express Factory Outlet for additional shopping options?
Nearby stores include GUESS Factory, COACH Outlet, J.Crew Factory, and Michael Kors Chicago Premium, offering fashion, accessories, and more to complement your shopping trip.
Are there food options near Express Factory Outlet within Chicago Premium Outlets?
Yes, you can enjoy treats at Dippin' Dots ice cream and Mrs. Fields bakery located nearby at Chicago Premium Outlets.
How can nearby stores like Sperry and Cole Haan Outlet enhance my visit to Express Factory Outlet?
You can complete your outfit by visiting nearby stores like Sperry and Cole Haan Outlet for shoes and fashion accessories, making your shopping experience more convenient.
Brand Certified Facts from Express Factory Outlet
Express Factory Outlet partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 15, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
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- Official website