Feedback on customer service is mixed; while some customers praise the friendly and helpful staff, others report rude behavior from employees and management.
Cleanliness and Organization
Many customers appreciate the cleanliness and organization of the store, noting it as one of the best in the area.
Pricing Concerns
Several reviews express dissatisfaction with rising prices, stating that they are often higher than other thrift stores and even retail prices.
Product Selection
Customers frequently mention a good selection of items, including clothing and furniture, with many expressing excitement about new finds.
Management Issues
There are complaints regarding management's treatment of both customers and employees, with calls for better training and respect.
FD
Fred ottley (Dee)
Oct 25, 2025
5.0
Love it
WB
wendy b
Oct 15, 2025
3.0
turn down that music!!!! who can shop and have to block out that blah blah going overhead not to mention — it’s the same songs over and over and over shut it off!!!
LG
Luca Ghost
Oct 1, 2025
1.0
Absolutely disgusting service a family member came with me to DI with a service animal and was kicked out and told that that’s not a real service animal even though they had proper documentation. absolutely do not recommend ever coming here back in my life.
MP
moose proctor
Sep 3, 2025
1.0
Be nice to older people, the manager is rude and disrespectful.
VD
Vonni Domme
Sep 3, 2025
5.0
I have shopped at this store many times in the past, and I stopped there again just yesterday. As I have always experienced there, the store was neat, the merchandise was displayed in a visually appealing manner, and the employees were cheerful and ready to help in any way. I was greeted as I entered the store and was treated very kindly when I was checking out at the register. Matt, the manager, was especially attentive, asking if my shopping experience was good and how they could do better. His smile was genuine, and he assisted his employees with patience and professionalism. I recommend this location!
Frequently Asked Questions About Deseret Industries Thrift Store & Donation Center
What types of products can I find at Deseret Industries Thrift Store & Donation Center?
You can find used clothing, home goods, and new items such as bedding and furniture at Deseret Industries Thrift Store & Donation Center.
Where is Deseret Industries Thrift Store & Donation Center located?
It is located at 295 North Overland, Burley, ID 83318, USA.
What are the regular business hours for the store?
The store is open Monday 9:00 AM to 6:00 PM, Tuesday to Saturday 9:00 AM to 7:00 PM, and closed on Sundays.
Is the store open on holidays?
The store is closed on November 27, 2025, and December 25, 2025; it’s open with regular hours on November 28, 2025, and open from 9:00 AM to 3:00 PM on December 24 and December 31, 2025.
What payment methods does Deseret Industries accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I contact Deseret Industries Thrift Store & Donation Center?
You can reach them by phone at +1 208-678-7855 or email at hello@deseretindustries.org.
Does Deseret Industries have any social media presence?
Yes, you can find them on Facebook at DeseretIndustriesBurley and on Instagram at @deseret_industries. Their Twitter handle is @DIThriftStore.
Are there any nearby places where I could grab a meal after visiting the thrift store?
Yes, Morey's Steakhouse and McDonald's are both nearby and offer dining options after your visit.
What medical services are close to Deseret Industries for customers who might need them?
Nearby medical services include Canyon Foot & Ankle Specialists, Riverview Urgent Care, Family Services | The Church of Jesus Christ of Latter-day Saints, and Seasons Dental.
Can I visit other stores or services near Deseret Industries during my trip?
Yes, nearby are Franklin Building Supply for hardware needs, D.L. Evans Bank for financial services, Verizon for mobile phone products, and Lex Kunau Park for outdoor relaxation and activities.