Kate Spade

Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase. Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details. For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.

For all manufacturing defects, we invite you to bring your item back to one of our shops. If you do not have a shop near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include: <br/> • Style number (can be found on the white tag inside the product)<br/> • Photos of the item clearly showing the problem<br/> • A copy of the proof of purchase (original receipt, gift receipt, or online order number)

• When can I pick up my purchase?<br/> You will receive an email when your order is ready for pickup, typically within three hours. If you ordered before 1 pm, your order will be ready for pick up the same day. If not, your order will be ready the next morning after store opening.<br/> • What information do I need to pick up my order?<br/> A copy of your order confirmation (on your phone is fine) and one of the following: a valid driver's license or passport.<br/> • Where do I go when I arrive ?<br/> Let any available associate know you are picking up an order and your items will be brought to the checkout counter, where your purchase can be completed.<br/> • How long will the store hold my order for?<br/> You have up to 48 hours to pick up your order. You can reach out to the store directly if you need to request an extension.<br/> • I can't pickup my order right away. Can I request an extension?<br/> Yes, you can reach out to the store to let them know what day and time is best for you to pick up your order. If you can't make it at all, our team can offer you other delivery options.<br/> • How can I cancel or return my order?<br/> If you would like to cancel or return your order, please refer to our return policy.

You can setup apple pay or google pay for the Klarna digital credit card created on the Klarna app. For the stores accepting apple pay or google pay, the Klarna payment will be no different from any other contactless payment.

The Kate Spade store is located at 1450 Ala Moana Blvd, Space #2550, Honolulu, HI 96814.

The store is open daily from 10:00 AM to 8:00 PM. On November 27, 2025, it will be closed for the holiday, and on November 28, 2025, it will open early from 8:00 AM to 9:00 PM.

You can contact the store by phone at (808) 941-4565 or via email at alamoana@katespade.com.

The store accepts American Express, Cash, Discover, Klarna, MasterCard, PayPal, and Visa.

Yes, items purchased on Katespade.com can be returned or exchanged at the specialty shop at Ala Moana Center, excluding airport and department stores. Exchanges can be made free of charge within 30 days of receipt.

Yes, full-priced items still in stock are eligible for a one-time price adjustment if marked down within 7 days of purchase. Final sale or discounted items are not eligible.

Yes, you will receive an email when your purchase is ready for pickup, typically within three hours. You have up to 48 hours to pick up your order at the store.

Yes, nearby you can find several Kate Spade stores, Agent Provocateur lingerie stores, Johnny Was, Ted Baker, and Hermès boutiques, all perfect for a complete fashion shopping experience.

Nearby dining includes Chanpontei (Asian restaurant), Marion Crepes (French restaurant and cafe), Nordstrom Ebar Artisan Coffee (coffee shop and Japanese cuisine), Vintage Cave Café (wine bar and restaurant), and Island Vintage Shave Ice for desserts.

Near the Kate Spade store, you can visit Amy's Hallmark Shop and Hallmark Hawaii for flowers, gifts, and arts and crafts, as well as The LEGO Store for toys and gifts.