Edward's Pipe & Tobacco Shop

Reviews

• GS

  Glen S

  Oct 24, 2025
  5.0
  Ordered my Fuente Vitola Super Sixties online from these folks. Great experience!
• EB

  Evan Bland

  Oct 3, 2025
  5.0
  Cool place for pipes and pipe accessories.
• MP

  Matt Pierce

  Oct 3, 2025
  5.0
  Best pipe tobacco selection anywhere in the Denver metro area. Recently bought two meerschaum pipes and a half pound of their Drury Lane blend tobacco, and couldn’t be more thrilled. Knowledgeable and friendly staff, amazing old world setup for the store. Hope this place never goes out of style
• JE

  Jeff E

  Sep 26, 2025
  1.0
  I placed an online order on 7/30/2025. They screwed up and sent a refund notice within a couple of days. That would not have been a big deal if they truly refunded the money to my account. I've been working this for a refund ever since and some 2 months later! One 8/1/2025 I received this message from the "president" Nick: "I went to send your order and it looks like someone sold the product in-store already. My apologies. I’ll go ahead and refund your order." As of 8/19/2025 my refund had still not shown in my account so I emailed Nick who said he would follow up. then 8/26/2025: "honestly can’t even find the transaction in my records, and my credit card processing company didn’t see it either. All I can think of is that I some how accidently deleted rather and voided the transaction. I apologize for the inconvenience and yes, I’ll agree with them if your card was charged." Nick said he couldn't find the transaction despite the fact that we talked about it on the phone after his 8/1/2025 message. 9/17/2025: "I got the charge back from the processor, so it should be good to go on your end and refunded. I did not dispute it as you requested. Sorry again, I still am confused as to how this happened." NOT THE CASE, he didn't respond at all. 9/21/2025 after contacting my credit card company I received notice that Edward's had indeed been notified over 24 days prior. I've emailed Nick time and time again and all I get is excuses with no effort at all to resolve the issue. His business is about as lame as I've ever come across. Today is 9/26/2025 and still not refund. All Nick had to do was to respond and for some reason he couldn't even do that. Now I have to wait another 3 weeks just for this to resolve. It's ludicrous. Don't run a website if you can't handle almost anything involved with it, just stick to brick & mortar. ======in answer to the reply===== anyone who owns a business knows that's not how chargebacks work. The business get a message from the credit card holders bank and there is a timeline for response. During this time there is a hold on the funds on both sides. Learn how to do this stuff. Certainly your systems need review but so do the people working there as the mistakes made were almost entirely made by your employees or you. I know a lot of about online businesses and have designed many sites with many different platforms and what you say happened with the charge is very difficult to accomplish with modern cart systems. Also, what you could have done was get out of your bubble and contact my processor directly to resolve this but you've chosen time and time again to not respond. I get that you want to put on a good face with a review but your lack of knowledge of anything but cigars shows and I am still left waiting for my refund to become final. You've never made any effort to apologize in any meaningful way either.
• KK

  kirk von kraut

  Sep 11, 2025
  5.0
  Always helpful! Great prices and selections! If you have a question they have tried the cigar and tell you about it!

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