Business Details
About
Clothing StoreOutlet StoreMen's Clothing StoreWomen's Clothing StoreChildren's Clothing Store
Shop the Polo Ralph Lauren Factory Store for timeless styles and new arrivals for men, women, and kids. Featuring Polo shirts and fine leather goods, discover the latest assortment of high-quality pieces from a lifestyle brand grounded in comfort and authenticity.
Details
- DeliveryNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Polo Ralph Lauren Factory Store
5050 Factory Shops Blvd #437, Castle Rock, CO
80108, United States
Hours
Reviews
4.0
284 reviews
5 stars
144
4 stars
68
3 stars
24
2 stars
13
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported rude and discriminatory behavior.
Pricing Issues
Concerns about pricing transparency and perceived high prices for products.
Store Cleanliness
Generally noted as clean and well-organized, though some mentioned it could be messy.
Product Selection
Varied opinions on product selection; some found it broad while others felt it was lacking.
Racial Profiling
Multiple reviews highlighted issues of racial profiling by staff, leading to negative shopping experiences.
- LHLucas HansonOct 27, 20251.0Price Tag Confusion – Higher Than Online Price I noticed a kids’ sweater with a new tag priced higher than the original one underneath. The store manager said it was “head office policy,” but couldn’t show any proof — and the official website still shows the lower price. Seems odd — is this even allowed（legal）?
- LZLiwei ZhangOct 27, 20251.0Disappointed with pricing transparency I recently shopped at the Polo Ralph Lauren Factory Store, After I got home, I noticed the price sticker on a sweater showed $59.50, but the original printed tag underneath said $55, which is also the same price listed on RalphLauren.com. When I called the store, employees told me the price increase came from “corporate,” but they refused to provide any written confirmation when I visited in person. I’ve since contacted Ralph Lauren’s customer service, and they said the matter has been forwarded to management for review. I’m still waiting for an official clarification, but I wanted to share this so other shoppers can double-check prices before purchasing.
- WPWarren PaulSep 30, 20255.0This store is amazing. It’s huge and still has the wooden grain shelving which is really nice. All the staff were amazing when I went there and very helpful. Store was clean, easy to navigate and perfectly spread out enough for easy walking.
- FMFrances MaciasAug 24, 20255.0Kiera’s customer service is top tier!!!!
- EAEsther AndrewsAug 16, 20251.0My son wanted to buy long, oversized shirts, but the older male employee clearly "guarding" the big and tall section against shoppers, refused to allow us to shop in that section and demanded we go find XXL shirts elsewhere in the store. He snottily stated that the big and tall section was only for men 6'7" and taller, looking my son up and down, judging him and resulting in him being insulted for his "short" stature of 5'10". Completely insane. I've never in my entire life been told I'm not allowed to shop in the section of a store I want to shop in.
Frequently Asked Questions About Polo Ralph Lauren Factory Store
What are the store hours for Polo Ralph Lauren Factory Store in Castle Rock?
The Polo Ralph Lauren Factory Store in Castle Rock is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM. The store is closed on November 27, 2025 for a holiday.
Where is the Polo Ralph Lauren Factory Store located?
It is located at 5050 Factory Shops Blvd #437, Suite 800, Castle Rock, CO 80108, within the Outlets at Castle Rock.
What types of products can I find at the Polo Ralph Lauren Factory Store in Castle Rock?
You can find timeless styles and new arrivals for men, women, and children, including Polo shirts, fine leather goods, and pieces from their Big & Tall collection.
Does the Polo Ralph Lauren Factory Store offer any special shopping services?
Yes, the store offers Phone Concierge, Virtual Video Appointments, In-Store Appointments, and Curbside Pick-Up services for your convenience.
Is the Polo Ralph Lauren Factory Store in Castle Rock wheelchair accessible and what payment methods are accepted?
Yes, the store has wheelchair accessible parking. It accepts debit cards and mobile NFC payments; cash-only payments are not required.
Can I do in-store shopping and curbside pick-up at Polo Ralph Lauren Factory Store?
Yes, the store provides both in-store shopping and curbside pick-up options.
What nearby stores can I visit along with Polo Ralph Lauren Factory Store at Outlets at Castle Rock?
Nearby stores include Crocs Outlets at Castle Rock, ZWILLING kitchen supply store, Zales Outlet for jewelry and shoes, adidas Outlet Store Castle Rock, Timberland, and Windsor Fashions for women's clothing and accessories.
Are there beauty and spa services near the Polo Ralph Lauren Factory Store?
Yes, nearby you can find beauty and spa services like Julie Dao nail and beauty salon, The Scarlett Barber, The Rockin' Roller Hair Studio, j.YOUNG SPA LLC, Serenity Skin, Meraki Esthetics, and What Hair? Sugaring.
Where can I find fitness and wellness options close to Polo Ralph Lauren Factory Store?
Shred415, a gym and fitness training venue, is located nearby for those interested in fitness and wellness.
Are there restaurants or dining options near the Polo Ralph Lauren Factory Store?
Hey Dude at Castle Rock, a steakhouse restaurant, is nearby and offers dining options for customers visiting the area.