Tiffany & Co.

Reviews

• GL

  Gg Lin

  Dec 24, 2025
  3.0
  Only the male young guy ( Eric) who greets customers at front of entrance was very pleasant... I will reward him five stars Inside sales were way too busy ..
• MA

  Mar Alvi

  Oct 29, 2025
  1.0
  Worst customer service. I have bought a bangle 4 days ago and have wanted to exchange it because i feel like it’s too small for me and wanted to change in medium. The sales associate have told me the small is a good size. I worked 3 straight night shift and not able to return it in a day and the sales associate told me they wouldn’t do an exchange because it has worn. I don’t wear jewelry at work because i work in the hospital and the condition of the bracelet they gave me was literally same condition when I planned to exchange. And they can’t accept return too. It’s just not fair for them and told me how the bracelet was not in the same condition when I didn’t even really wore the bracelet at all!
• HL

  Haorong Lu

  Oct 4, 2025
  1.0
  very very rude customer service, go to Standard Tiffany instead to make your life better
• SM

  Shawn Ming

  Sep 13, 2025
  1.0
  Probably the worst tiffany on earth in customer service. Like many other reviews in this location, sales are careless(unless you’re making an purchase). After purchased an engagement ring and come in for resize, called in ahead of time for either walk in or by appointment. Came in at 8:40, a sale directed us to sit down, other lady came out asked for appointment only. Bad staff training, and inconsistent information everywhere. Go elsewhere for a luxury experience.
• AG

  Amy G

  Aug 31, 2025
  1.0
  Don’t call yourself luxury if you’re going to provide Walgreens level service and Dollar General quality products. I was gifted a pair of pearl earrings and within 24-hours the pearl fell off due to being improperly secured to the post. What should have been a simple fix turned into a drawn out ordeal due to the lack of care by the team at this location. First I was asked if I’d be okay with them exchanging my earrings for a smaller pair, no, I wouldn’t be. Then I was told I’d have to pay them for an exchange for a like pair due to “tax,” on principle this is also not acceptable as I shouldn’t have to pay for their defective product. Their suggested solution was to order a new pair and have them mailed to me, but I’d have to pay for the shipping, even though overnight shipping had already been paid on the original order. To top it off they then wanted me to sign an acknowledgment saying I agreed to the shipping address listed, but it wasn’t my correct address. They claim they couldn’t update it but I should just trust them that they would use the correct address when shipping it. I refused to sign as I have no faith that they would mail the replacement pair to the correct address and by signing the wrong address I’d have no protection when they inevitably got lost. The only option was to have them refund us for the earrings. As a manager Daniel should have been better equipped and capable to resolve this concern in a way that actually addressed my concerns. Two very simple options would have been A) place a small discount on the earrings so that the total balanced out despite the “tax” difference or B) offered to have my existing earrings repaired as I’ve had done with several other pieces from Tiffany’s. Requiring the customer to pay to resolve them providing a damaged product is unacceptable. Instead he refused to assist, damaged the client relationship, and ruined a birthday gift from my dad.

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