Geppetto's - Westfield UTC

Reviews

• KO

  Khalid Omar

  Dec 29, 2025
  4.0
  A small toy shop, having a variety of imaginative, scientific and entertaining toys for children of all ages. The staff is helpful. Prices are reasonable; however, vigilance must be exercised by the staff whenever some discount is advertised.The owner is well conversant with the customers' satisfaction.
• JW

  Jessica Wyckoff

  Jul 19, 2025
  1.0
  Visited this store on 7/19/25 around 1pm. The staff seemed indifferent. they didn’t engage with myself or my family, which is fine; we were there to shop, not chat. We found the items we were looking for and proceeded to check out. Our total came to $73 and some change. When I handed the cashier a $100 bill, she immediately said, “Do you have another form of payment or smaller bills?” I replied that I did not. Without even checking the register, she said, “Well, I cannot break this.” This was frustrating, to say the least. It’s unreasonable for a retail store. especially one that caters to families and children to not have change for a $100 bill during normal business hours. There was no apology, no effort to find a solution, just a flat refusal. It made what should have been a simple, enjoyable experience into an awkward and inconvenient one. We ended up leaving with very sad kiddos that couldn’t get the items I came to buy. Highly recommend finding a different toy store if you are in the area. I don’t expect over-the-top service, but I do expect basic courtesy and the ability to complete a standard transaction without issue. Unfortunately, this visit fell short of that
• MB

  Mimi B

  Nov 7, 2019
  5.0
  Small shop but a great selection of toys

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