Ruth Court Apartments

Reviews

• RJ

  Raven J.

  May 26, 2022
  1.0
  I loved loved loved my time living here for 15 months. The neighborhood is safe and quiet. The maintenance guy is very very nice and helpful. Same for the property managers. I’m giving 2 stars because of the charges occurred after I moved out in March 2022. I had a 620 sq 1B1B, and paid up my rent till the move-out day already. HOWEVER, I was billed with $359.41 charge AFTER deducting my $275 deposit, meaning I got $600+ charge after move-out (with no explanation). I sent an email to ask about detailed charges to the property management, and I heard nothing hence made no payment. After a month, I got a payment reminder again, and I sent an email for a list of charges, and heard nothing. Then, in May, the billing department couldn’t reach me via phone since I was traveling overseas, so they decided to call my friend whom was my emergency contact. So I sent email to explain the “heard-nothing” situation with paying intent, and FINALLY got this list of charges: -$180 standard cleaning fees, -$50 standard paint touch up, -$100 carpet/balcony cleaning, -$50 blind damage fees I accepted the standard fees, and it turned out there’s some remaining utilities fees that were billed when I left, which is okay. For the latter 2, especially for the blind damage, I have some questions, since I had no memory of messy carpet/balcony or damaged blinds. In fact, I vacuumed the place before I left and rarely used blinds because I installed curtains myself. On the phone, I told the billing department guy that I’d like to get some proof or explanation over these charges. He said, he’ll try and get an answer. I heard nothing for 2 weeks, so I followed up by emailing him for an update. I even wanted to pay the majority amount that I acknowledged, and only leave the amount in dispute unpaid. But I can only pay the full amount online, so I gave up on that option. Today, I got his voicemail about transferring me to collection agency??!! It’s plainly ridiculous… Avenue 5 billing guy gave me a “courtesy call” today, and said he couldn’t reach the property management and had to transfer me for debt collection by this week. I asked aren’t you the same company though? He said billing apartment is only responsible for collecting money - it’s not his job to explain charges or not his ability to remove any charges… I had no option but paying full amount to avoid more chaos. So for people who want to rent here, please make sure you’d expect similar standard charges, which means you probably won’t get your $275 security deposit back (if not charged more). Lastly, not to mention the $20 processing fee on their payment platform, which both credit and debit cards are eligible for…changed to 1 star after this…
• KG

  Kristin G

  Aug 31, 2021
  5.0
  I moved here from across the country and it was the easiest move I've ever had (and I've had a lot) because Jason in the property management office was so incredibly helpful in giving me details about the property, neighborhood, and move-in procedures. Well-kept building with thoughtfully laid-out apartments in great location on quiet block near Capitol Hill -- easy access to all of the amenities and entertainment in the neighborhood includiing nearby Volunteer Park.
• JA

  Javier Alejandro

  Sep 17, 2018
  5.0
  The apartments are beautiful and the outdoors are very well kept. The neighborhood is quiet, calm, cozy and quaint, and living on the upper floors will give you an amazing view.

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