Business Details
About
Apartment Building
Seattle, Washington, is a city that has managed to capture the hearts and dreams of people all over the world with a unique style all its own. Here, the thrill and bustle of urban life merge seamlessly with the future-forward concepts of sustainability and simplicity.
In the heart of South Lake Union near Downtown and Capitol Hill, sits Alley South Lake Union, a historic block that has been transformed into a LEED-certified gem of modern studio, one, and two bedroom apartments, vintage lofts and townhomes.
Let Seattle inspire you ��� and then come home to your personal oasis in the heart of the Emerald City.
Location
Hours
Reviews
3.6
145 reviews
5 stars
80
4 stars
15
3 stars
6
2 stars2
1 star
42
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some staff members, like Kiki and Brittany, received praise for their friendliness and helpfulness, many reviews highlighted issues with management being unresponsive and unprofessional.
Maintenance Issues
Maintenance requests often went unanswered or were poorly handled, with reports of urgent issues taking too long to resolve and some repairs being inadequate.
Move-In/Out Experience
Several customers reported negative experiences during the move-in and move-out processes, including unclean apartments upon arrival and issues with final billing and deposits.
Communication Problems
A significant number of reviews mentioned a lack of communication from management, with unanswered emails and phone calls being a common complaint.
Amenities and Facilities
While some residents appreciated the apartment's location and amenities, others noted that many advertised features were not well-maintained or functional.
- SPSupriya PatilJan 2, 20265.0A very nice ambience!
- MMMiaDec 17, 20255.0Kiki was fantastic during my tour at Alley South Lake Union. She took the time to show me around the community, answered all of my questions clearly, and was incredibly kind and professional throughout the visit!
- CLClara LiuDec 16, 20255.0My boyfriend and I toured today. We saw two lofts and found one we fell in love with. Kiki was so sweet showing us around, and we are so excited to apply!
- HSHeiden SalgueroDec 13, 20254.0I had a virtual tour on the 1 and 2 bedrooms. It was a great option since I’m located in California. Kiki did a phenomenal job in showing me around. Even with the unfortunate technical issues due to poor signal on the premises and having to use her personal phone. I recommend adding some work devices with stronger internet to offer virtual tours to potential tenants. But regardless I appreciate the property your and the friendly service. Thanks!!
- JTjennifer tannerDec 12, 20255.0Thank you so much to my leasing consultant Kiki King, she was very informative and kind. I really like the lofts at this apartment building, the right amount of polished and character for me.