Staff Performance
Caleb, Valerie, and Kellie received high praise for their helpfulness, professionalism, and customer service, making many residents feel welcomed and supported.
Maintenance Issues
Several reviews highlighted ongoing maintenance problems, including heating failures, mold, and slow response times, leading to dissatisfaction among residents.
Communication Concerns
Customers expressed frustration with the lack of communication from management regarding maintenance requests and issues related to deposits, indicating a need for improvement in responsiveness.
Mixed Living Experience
While some residents enjoyed their time at Harborstone, others reported serious concerns about cleanliness, safety, and overall management, suggesting a divided experience among tenants.