Business Details
About
Apartment Rental Agency
Here we believe in making you feel at home in Pentagon City from the moment we meet.
Welcome to Lenox Club Apartments in the heart of Pentagon City! As part of Bernstein Management Corporation, you can count on a few things - an enjoyable Arlington neighborhood, great apartments, and a friendly, helpful team focused on making your life easier. We want to ensure your experience at Lenox Club is hassle-free, so all you have to worry about is where to put your couch
Location
Hours
Reviews
4.0
193 reviews
5 stars
112
4 stars
28
3 stars
14
2 stars
14
1 star
25
What are people saying?
AI-generated from recent customer reviews
Pest Issues
Numerous reviews highlighted a severe cockroach infestation throughout the building, with many residents expressing frustration over the lack of effective pest control measures.
Management Responsiveness
Customers reported significant issues with management's responsiveness, particularly regarding maintenance requests and communication about ongoing problems.
Cleanliness and Maintenance
While some residents praised the cleanliness of their individual apartments and common areas, many noted ongoing maintenance issues, including plumbing problems and elevator outages.
Staff Performance
The front desk and concierge staff received positive feedback for their friendliness and helpfulness, contrasting with complaints about the leasing office's customer service.
Value for Location
Despite the issues, several reviews mentioned that the location and pricing of the apartments are appealing, especially compared to newer buildings in the area.
- BNBrandon Nguyen5 days ago5.0Top notch maintenance team, always very timely and high quality! I’ve had particularly positive experiences with Denzel.
- OCOrlando CatanaDec 13, 20254.0Clean place, well structured, friendly people. Parking outside is a bit of a problem for they became greedy and are charging now for the visitor spots, which is ridiculous
- JTJohn TansiocoDec 7, 20252.0The upper management at Bernstein is VERY Unresponsive. I’ve contacted them several times inquiring when the hot tub will be fixed, as it’s been broken for the almost two months I’ve been here. I still have not received a response. I feel as though I’m getting cheated the $500 non-refundable amenity fee. Mario from the leasing office as well as Lola and Karen in the concierge are great, as well as the cleaning staff…But the property owners are lacking professionalism, IMO.
- JMJohn McdonaldDec 3, 20251.0Absolutely roach infested. There are roaches all throughout the common areas in the building (including under the coffee machine)
- SKSandra KeechNov 30, 20251.0Bernstein management has not inspected and treated individual apartments for pest control since taking over management of the building several years ago. Now there is a pest infestation. Tenants must remove all items from kitchen cabinets, drawers, countertops, top of refrigerator, bathroom cabinets and move furniture away from all outlets so that pest control treatment can be performed. The previous management company inspected and treated individual apartments every 3-6 months and used gel to control pests. There was never a requirement that tenants remove items from cabinets, drawers, surfaces, and move furniture. Before I posted a negative review on the website, I saw other negative reviews from months ago regarding roach infestation. Why did it take so long for Bernstein to begin inspection and treatment of individual apartments for pest infestation? Bernstein has demonstrated gross mismanagement on this issue. I will move out of this building when my lease ends in July 2026. I’m certain that other tenants will move as well because of this issue. Renovations are like putting lipstick on a pig! Renovations in the building begin on December 1, 2025 in the midst of a pest infestation. Keep the building clean and free of pests! The loading dock area is always a mess. Sometimes I can smell trash when I walk down the hallway on the ground floor to go to the mailroom.
Frequently Asked Questions About Lenox Club Apartments
What is the address of Lenox Club Apartments?
Lenox Club Apartments is located at 401 12th Street South, Arlington, VA 22202, USA.
What are the leasing specials currently offered at Lenox Club Apartments?
Leasing specials are available; please contact Lenox Club Apartments for details.
What are the office hours for Lenox Club Apartments?
The office is open Monday through Friday from 9:00 AM to 5:00 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Sunday.
How can I contact Lenox Club Apartments by phone?
You can reach Lenox Club Apartments by calling the main phone number at +1 703-420-3079 or the alternate phone at +1 703-215-1052.
What types of apartments and services does Lenox Club Apartments offer?
Lenox Club Apartments offers great apartments in a friendly Arlington neighborhood with a helpful team focused on making your life easier.
Is parking available near Lenox Club Apartments?
Yes, SP Plus Parking is nearby, providing convenient parking options for residents and visitors.
Are there any salons or beauty services near Lenox Club Apartments?
Yes, nearby you can find Posh Salon, Sunshine Massage Center, and Lenox Nails offering hair, nail, and massage services.
What hotels are located close to Lenox Club Apartments?
Nearby hotels include Holiday Inn, DoubleTree by Hilton Hotel Washington DC - Crystal City, and DoubleTree by Hilton Washington DC - Crystal City.
Are there any dining options near Lenox Club Apartments?
Yes, nearby dining options include Doubletree Restaurant, Skydome Restaurant, and American Dream Cafe.
What transportation services are available near Lenox Club Apartments?
Transportation services close by include SP Plus Parking for parking needs, Hertz Rent-A-Car for vehicle rentals, and Airport Taxi and Washington DC Cab Service.