Business Details
About
Apartment BuildingApartment Rental Agency
Discover upscale comfort at Prestonwood Hills Apartments – your gateway to refined living in West Plano. Choose from spacious 1, 2 & 3-bedroom apartments featuring garden tubs, designer kitchens, and attached garages. Enjoy vibrant community life with monthly events, a 24h gym, pool, dog park, and more. Located near Arbor Hills Nature Preserve, Willow Bend Mall, and top employers like Liberty Mutual and Southwest Airlines, our prime Plano Parkway address puts everything within reach. Schedule your tour today and start your next chapter in style!
Details
- Onsite servicesAvailable
- On-site parkingAvailable
Location
Hours
Reviews
4.1
172 reviews
5 stars
121
4 stars
11
3 stars
5
2 stars
4
1 star
31
What are people saying?
AI-generated from recent customer reviews
Management Issues
Several customers reported poor management practices, including unresponsiveness and unfair charges upon move-out.
Customer Service
Many reviews praised the friendly and helpful nature of the staff, particularly in the leasing office and maintenance team.
Maintenance Quality
The maintenance team received positive feedback for their quick response times and effective service.
Community Environment
Residents appreciated the clean, quiet, and well-maintained environment of the apartment complex.
Utility Costs
Some customers expressed dissatisfaction with high utility costs and additional charges during the move-out process.
- SMsal messihaOct 24, 20251.0Terrible Management & Overpriced Utilities Nothing but problems in this complex. Management is unresponsive and unhelpful. The water and electric bills are outrageously high — there’s no insulation in the walls, so you’re basically paying to heat and cool at an outrageous price. When I moved out, I had a few small spots on the carpet in my living room. Instead of a reasonable cleaning charge, they billed me to replace the entire carpet for the entire apartment for more than a $1,000. Rip off! See my small spots attached in photos. On top of that, they charged me late fees twice even though my rent was paid on time. It was a RentCafe system glitch, which they admitted too, the second time it happened, but they only reimbursed one of the two late fees. Between the poor management, inflated utility costs, and unfair charges, I wouldn’t recommend this place to anyone. In response to the mangers response to my review here is my response to her… Unfortunately, my experience with Prestonwood Hills was far from smooth. There was never any confusion on my end regarding rent payments — the issue stemmed from a glitch in the RentCafe system that failed to process my on-time payments directly from the bank. Despite paying rent promptly during the first and second months, the system error caused late fees (10% of the rent) to be added unfairly. While the first month’s fees were eventually credited after I visited the office and explained the situation, the second month’s charges were never properly resolved. So I did not ever pay rent late, that is a lie. This situation was caused entirely by the system malfunction and had nothing to do with my lease. It was frustrating to deal with repeated errors and lack of accountability for something beyond my control.
- LRLuis RodriguezSep 19, 20255.0Gracias brissia luna muchas gracias por tu atención y amabilidad eres una excelente persona
- RNRosangel NievesJun 30, 20255.0Excelente atención. Muy amable y servicial!
- AGAndrew GomezJun 30, 20255.0Had A great tour with Asya today she was very sweet and answered all the questions I had !
- IBIsmael BorjasJun 27, 20255.0Muy buen apartamento diría el mejor de la zona de pleno muy buena atención puntualidad y solución mucha tranquilidad en el ambiente
Frequently Asked Questions About Prestonwood Hills
Where is Prestonwood Hills located?
Prestonwood Hills is located at 6601 West Plano Parkway, Plano, TX 75093, USA.
What types of apartments are available at Prestonwood Hills?
Prestonwood Hills offers spacious 1, 2, and 3-bedroom apartments with features like garden tubs, designer kitchens, and attached garages.
What amenities does Prestonwood Hills offer?
Amenities include a 24-hour gym, swimming pool, dog park, attached garages, monthly community events, onsite parking, business center, and onsite maintenance.
Is Prestonwood Hills pet-friendly?
Yes, Prestonwood Hills welcomes dogs and pets.
What are the office hours for Prestonwood Hills?
The office is open Monday through Friday from 8:30 AM to 5:30 PM and closed on Saturdays and Sundays.
How can I contact or schedule a tour at Prestonwood Hills?
You can schedule a tour or contact them via their website at https://www.prestonwoodhillsapts.com/contactus or call +1 972-306-5836.
What nearby shopping options are available around Prestonwood Hills?
Willow Bend Mall is nearby, providing shopping opportunities including stores like Nordstrom, perfect for residents to visit before or after their apartment tour.
Are there any good outdoor spots near Prestonwood Hills?
Arbor Hills Nature Preserve is close by, ideal for residents to enjoy nature walks and outdoor activities.
What schools are near Prestonwood Hills?
Nearby schools include Barksdale Elementary School, Camp Gladiator Barksdale Elementary, and American Montessori Campus, which are convenient for families living in the community.
What nearby facilities can help new residents with moving and services?
Residents have access to nearby services such as All Storage - Plano for storage needs, Quest Cleaners for dry cleaning, and home services like Vella and Highland Park Housekeeping.