PMI Austin Metro

Reviews

• RP

  Ross Palmer

  Jul 2, 2025
  5.0
  PMI Austin Metro has been managing our community for 5+ years now. Managing an HOA Property is never an easy ask, and comes with a lot of stress and headaches. Phyllis K. has done an exceptional job handling our property and all the baggage it comes with. She is respectful, responsive, and professional when dealing with residents. She stays on top of the 30+ ongoing items that my community is dealing with, and is always willing to go above and beyond to help. Brian, the owner, is very knowledgeable about HOA's and has guided us thru many tough situations during my 4 years on the HOA board. He really helped me get familiar with my role when I started, and has been a wealth of knowledge regarding HOA management practices and steering our board in the right direction. Property managers put up with a lot of stress from unrealistic residents and difficult board members, but PMI manages thru it with composure and professionalism. I would trust them on future properties.
• PL

  Panda L

  Jun 13, 2025
  1.0
  If you are a homeowner and PMI Austin is the HOA for your subdivision, you will have a nightmare on your hands. They will send you a violation with a cryptic photo and when you send an email or call their number, no one will answer. The HOA has too much time on their hands. They will not elaborate on the violation when all you want to know is what exactly the violation is so you can fix it. Nope. All there is is a broad general term of "please keep your property looking nice". Then, after a month of not answering you, they will send a 2nd violation and slap a fine on you. Again, when trying to get a hold of someone, good luck because no one works there. You can email, no one will answer. You can call, all you get is voicemail. You can leave a voicemail, no one will call you back. I am seriously considering selling my house just so I do not have to hear the name "PMI Austin" ever again.
• NS

  Neil Strong

  Jan 28, 2024
  5.0
  Great staff. Always available and helpful to handle any issues. I would highly recommend them to anyone whether a renter or a homeowner.
• DI

  Drake Isola

  Mar 24, 2020
  5.0
  Amazing HOA management company that makes everything so smooth! They're super easy to work with, exceed expectations, and carefully listen to every pain point. They really resolved our issues!
• AH

  Alex Hartmann

  Mar 16, 2020
  5.0
  I've worked with Brett Koster on many real estate deals. He's always been professional, reliable, responsive, and fun/easy to work with.

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