Welcome to Grand Villas at Cinco Ranch! Our community is comprised of one-, two-, and three-bedroom Katy, TX apartments. Our apartment homes are available in a variety of floor plans featuring modern upgrades to enhance your living experience. Inside our homes, you will find nine-foot ceilings boasting large bay windows allowing plenty of natural light to brighten your home. Our community is beautifully maintained and features numerous resort-style amenities including a breathtaking pool with gourmet grilling areas nearby. Our apartments in Katy, TX are also pet-friendly and feature an on-site Bark Park and dog wash area for your convenience.
Many customers praised the staff for their friendliness, professionalism, and willingness to help, particularly highlighting individuals like Delmy, Berenice, and Jackie.
Maintenance Issues
Several reviews mentioned ongoing maintenance problems, including slow responses and unresolved issues, particularly with appliances and pest control.
Community Environment
The community is generally described as safe, clean, and welcoming, with a strong sense of neighborliness, although some residents noted a decline in overall quality.
Management Concerns
There are significant complaints regarding management responsiveness and changes in policies that have negatively impacted resident satisfaction.
Mixed Experiences
While many reviews are positive, there are notable negative experiences regarding maintenance delays, management practices, and overall satisfaction, indicating a divide in resident experiences.
KY
Karina Yacono
Dec 29, 2025
5.0
Muy agradecida con el servicio de Didier Galavis.. Es muy amable y atento para resolver cualquier inconveniente. Recomendado al 100%
RF
Rosa Franco
Dec 19, 2025
5.0
Tengo tiempo viviendo acá y es un lugar muy seguro aparte de eso un personal muy acogedor, todas las mañanas voy al gimnasio y casi siempre me consigo con Sheila Crespo una energía increíble, muy educada y siempre dispuesta a ayudar en lo que uno necesite, definitivamente ella siempre me saca un sonrisa y este tipo de energía hacen que el lugar sea mucho mejor 👏🏻
KV
Kaity Vasquez
Dec 18, 2025
5.0
I stopped by these apartments to get information and I had a great experience with the leasing consultant Delmy. From the moment I arrived, everyone was welcoming, professional, and genuinely helpful. They were happy to answer all of my questions, took the time to show me around, and made sure I felt comfortable throughout the visit. It was clear that they take pride in the community and care about providing excellent service. The positive interaction with the staff really stood out and made a strong impression. I would absolutely recommend this complex based on the friendliness and professionalism of the team alone.
MV
Maira V
Dec 17, 2025
5.0
I can’t say enough good things about Jackie, the Assistant Property Manager. During my move-out process, she went above and beyond to make what is usually a stressful experience feel smooth and manageable. Jackie was incredibly kind, patient, and attentive, always taking the time to answer my questions and explain everything clearly. Her quick responses, professionalism, and genuine care truly stood out. It’s rare to come across someone who not only does their job well but also makes you feel supported every step of the way. I’m very grateful for her help and would absolutely recommend working with her.
MR
Manisha Richard
Dec 10, 2025
1.0
I moved here in 2020 and have lived in the community for five years. Over that time, I have noticed significant changes. I can count on one hand the number of times I needed to visit the office for assistance, yet on those few occasions, I was not acknowledged upon entering.
On one visit, I requested help retrieving a package that was stuck in the parcel locker. Although there were three staff members at their computers, only one employee assisted me. When he asked a colleague for guidance, she appeared uninterested and unwilling to help.
Additionally, the overall quality of the community has declined. When I first moved in, the environment was quiet and well-maintained. Now, there are children everywhere, and residents with multiple vehicles take up excessive parking, leaving limited space for others. They never answer their phone, or return emails. So don’t even bother calling.
Overall, I am relieved to have made the decision to move out this year.
Frequently Asked Questions About Grand Villas at Cinco Ranch
What types of apartment units are available at Grand Villas at Cinco Ranch?
Grand Villas at Cinco Ranch offers one-, two-, and three-bedroom apartments in various floor plans with modern upgrades.
What amenities does Grand Villas at Cinco Ranch provide?
The community features resort-style amenities including a pool, gourmet grilling areas, an on-site Bark Park, and a dog wash area.
Are pets allowed at Grand Villas at Cinco Ranch?
Yes, Grand Villas at Cinco Ranch is pet-friendly and offers pet amenities like a Bark Park and dog wash area.
What are the office hours for Grand Villas at Cinco Ranch?
The leasing office is open Monday to Friday from 9:00 AM to 6:00 PM, Wednesday until 8:00 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Sundays.
How can I schedule a tour of Grand Villas at Cinco Ranch?
You can schedule a tour through their website at https://www.grandvillasatcincoranch.com/scheduletour.
Where is Grand Villas at Cinco Ranch located?
It is located at 1550 Katy Gap Road, Katy, TX 77494, United States.
What fitness or sports facilities are near Grand Villas at Cinco Ranch?
Psicomami Coaching Center, a gym and sports recreation venue, is nearby and convenient for residents looking for fitness options.
Are there any Mexican restaurants close to Grand Villas at Cinco Ranch?
Yes, Eliana Tacos and Falcons Tacos are nearby Mexican restaurants where residents can enjoy dining before or after visiting the community.
Where can I access mortgage or real estate services near Grand Villas at Cinco Ranch?
Several mortgage brokers and lenders like SecurityNational Mortgage Company, Fairway Independent Mortgage Corporation, and real estate agents like Kirsten Kiara Hickman are located nearby to assist residents.
What local services are available near Grand Villas at Cinco Ranch for health and wellness?
Nearby services include CareHub medical center, Mo.Re Aesthetics medical spa, and Dr. Megan Watier's chiropractic and holistic health services.