The Morgan

3.4
410 reviews

About

Apartment Building

Location

The Morgan
1611 Oak Creek Lane, Bedford, TX
76022, United States

Reviews

3.4
410 reviews
5 stars
209
4 stars
36
3 stars
12
2 stars
17
1 star
136

What are people saying?

AI-generated from recent customer reviews

Maintenance Issues

Numerous reviews highlighted significant delays and poor responses from maintenance staff, with many residents reporting unresolved issues for extended periods.

Pest Problems

Multiple customers reported infestations of roaches and other pests, indicating a lack of effective pest control measures.

Staff Performance

While some staff members received praise for their friendliness and helpfulness, others were criticized for poor communication and unprofessional behavior.

Cleanliness Concerns

Several reviews mentioned unsanitary conditions in apartments upon move-in, including dirty kitchens and pest issues, suggesting inadequate cleaning before new tenants arrive.

Parking and Towing Issues

Residents expressed frustration over parking problems, including vehicles being towed despite having paid for designated spots.
  • RC
    Ryan Coleman
    Jan 1, 2026
    4.0
    Good apartment complex for the most part. Management can be a little difficult at times, but in today's era that seems to be more common than not. Overall good place to stay.
  • RD
    Rebecca Dixon
    Dec 24, 2025
    1.0
    I lived in these apartments since 2019 and recently moved due to several factors that I could go on and on. First.... the maintenance staff is the worse I've seen during my stay there were several maintenance request that was either marked completed or deleted so sometimes I had to include 2 or 3 request before it was completed.. I went to the office one day...office manager tells me that only 2 people on staff for maintenance really..... you have over 450 units..you should have a team of 10 people...or recruit from other communities to assist.. Also.... they have a new towing company that you have to register your vehicle with well..my financee had his vehicle register but because it was in a parking place next to the fire hydrant it got towed and he had to pay over 100 dollars to get ir back...and the towing company is in Fort Worth.. Also...we had spiders all by our door... as well as wasp all around the grounds so please listen to the reviews from other residents.. there were several bug that came inside too when we opened our doors.. There were deliveries that got delivered to other peoples door so sometimes you would see on notifications deliveries didnt get delivered correctly... and dog poop all over the grounds. By far... the price was great and affordable for what it was but worse place we have lived in because of all the problems..Not to mention the school in back..H. E.B. would be loud at times waking people up... If you want affordable...the Morgans are the way to go. The staff is nice too. They need more maintenance people and a 24 hour maintenance line
  • EB
    Elizabeth Banda
    Dec 15, 2025
    1.0
    If you’re looking for an apartment complex who takes at least two years to get rid of a single rat that’s been running through your apartment day and night trashing the place, then this is the perfect place for you! A MONTH ago this rat tore an HOLE in the carpet and still hasn’t got checked out. I can’t even use the restroom at night as an expecting mother without the biggest rat i’ve ever seen darting by my hallways. Last night I had a trash bag with no food in it, the rat tore holes in my trash as well and now i have to clean up MORE mess. I’ve also been waiting two months for my dishwasher to be fixed. Since it’s been so long, my dishwasher has MOLDED and now that’s all I’m breathing in. Don’t get your hopes up if they message you about “coming to fix it” because either they won’t come at all or they’ll bring the most useless person to come “fix” it just for it to break the next week. Absolutely astounding how right before Christmas, we got fined $110 with no warning with a rat, random fines that “notify” you with an app that DOESNT EVEN WORK, and a dishwasher. I just randomly got home one day from work (mind you all my rent has BEEN paid) and there was a note on the door saying it was the LAST day to pay for this trashy apartment or else we’ll be fined MORE. I’m sure this company needs this money more than a struggling single mother who needs to buy presents for her whole family though! Do NOT rent here unless you want your mental health tanked to the depths of hell. Forgot to mention that these “beautiful” apartments keep bumping up the rent.
  • DP
    Danita Parrish
    Nov 21, 2025
    5.0
    Kevin demonstrated exemplary competence in addressing an unexpected situation. His unwavering professionalism not only set a remarkably high standard but also significantly enhanced my overall experience. Thank you, Kevin, may Morgan Properties continue to recognize the integral asset you represent within this community.
  • KJ
    Kimari Jackson
    Oct 9, 2025
    1.0
    I signed my lease 3 weeks ago and I already regret it. Here’s my long and detailed list of complaints. 1) ROACHES!!!! On the day I signed my lease, I saw a few roaches in the kitchen, and I also noticed the strong smell of curry. I hate curry. That instantly told me that whomever had the apartment before me did not clean often and that the company doesn’t bother to clean apartments thoroughly before renting them to new tenants. The oven and stove were still visually dirty. I mopped before I moved ANYTHING in and the mop water was BLACK after each room. I moved the fridge to get a good clean in the kitchen and at least a dozen roaches scattered everywhere. It literally left me shaking and in tears and I knew the oven was probably 10xs worse!!! I still have not touched it. I bought Avdvion bait and Diatomaceous earth. Neither has gotten rid of them. I put on my move in list TWICE that there were roaches spotted. I sent a long email to the office explaining these very complaints. They said they responded. They did not. I only got a response when I called DAYS after sending the email. I was told that someone would come yesterday, Wednesday, to spray. Also, Wednesday is the ONLY day this outside company they hire comes to do so. Well, being that I’m an adult that has to pay bills, I just so happened to be at work when I saw the man on my ring camera knock on my door at noon. Once I called the office staff about it, they claimed that there was no key available at the office for them to get in, so I would have to be rescheduled for NEXT Wednesday. Which is weird because, how is maintenance ever suppose to get in to fix the things I also stated were wrong on the move in sheet? But anyway, I have cried 3 times about these roaches. I can’t even cook in my kitchen!!! It’s to the point where I’m CERTAIN it is a building issue that they already know about and don’t care about. At this point, the only thing left to do is get a cat and PRAY it keeps them away, but even THAT’S an extra fee just for my sanity. 2) Parking issues. I have witnessed firsthand a resident’s car being towed from the carport parking that they pay for monthly after living in the complex for MONTHS. So, I have tried to register my car FOUR times per their instructions. Each time, the website prompts that someone is already registered for this unit. Informed the office of this, and all they can do is refer me to a number for the website THEY use. Now, I either have to park on the street or be paranoid all night that my car won’t get towed. And yes, I too pay for carport parking. 3) Overall Policy. The one star I gave is for how EASY it was to get approved for a lease. But, everything that’s easy ain’t peasy. There is not enforcement of maintaining liveable, sanitary, and inviting principles of these apartments. There is dog poop everywhere, even on sidewalks RIGHT beside poop bag stations. Apparently, exterminators only come when REQUESTED even though it is OBVIOUS most units have an infestation. Where are the routine, monthly, or BI-WEEKLY for some of us exterminating services?? I know this is gonna get an auto reply but at this point I don’t even care. I just wanna warn someone that is looking for somewhere they can really call home. I pay extra for a “renovated” roach motel. Don’t be like me.