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Apartment Rental AgencyApartment Building
Discover unparalleled comfort and style at Villas at Germantown! Experience the luxury of townhome-style living in our exceptional studio, one, two, and three-bedroom apartments. Each spacious home boasts beautiful hardwood-style flooring, sun-drenched open floor plans, elegant granite countertops, and the convenience of an in-home washer and dryer. Unwind on your private patio or balcony, then indulge in our full suite of amenities. Relax by the resort-style swimming pool, grill outdoors, energize in the 24-hour fitness center, pamper your furry friend at our pet playground and spa, or take advantage of our convenient car care center and parking options. Welcome home to Villas at Germantown!
Location
Hours
Reviews
4.3
221 reviews
5 stars
174
4 stars
10
3 stars3
2 stars
6
1 star
28
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff, particularly Joanne and Latiya, for their friendliness, professionalism, and helpfulness throughout the leasing process.
Maintenance
The maintenance team received positive feedback for their quick response times and effective service, with many residents noting that issues were resolved promptly.
Cleanliness and Condition
While some reviews highlighted the cleanliness and upkeep of the apartments and community, there were significant complaints about move-in conditions and maintenance of common areas.
Customer Service Issues
Several customers reported negative experiences with management, particularly regarding communication and handling of complaints, leading to frustration and dissatisfaction.
Safety Concerns
There were multiple mentions of security issues, including package thefts and car break-ins, which raised concerns about the overall safety of the complex.
- LKLandon KeithOct 18, 20255.0Just toured here with Joanne and she is wonderful. Very friendly, professional, and informative. The complex is well kept and spacious. Love the units we looked at. Overall, great experience and definitely recommend Joanne!
- IPinga petrenkoSep 21, 20255.0A great complex to live in. Quiet, clean, great pool, fitness center. Great staff. Apartments have been renovated. I recommend it.
- TMTawanda MunyikaAug 25, 20255.0I lived here for 2years! The Villas at Germantown is a clean, well-kept community. Maintenance is quick and reliable, and the staff is always responsive and friendly. They really make living here easy and stress-free!
- MMMoniAug 23, 20251.0I am writing to express my disappointment with the interaction I had with Rae W. during my scheduled apartment tour today. I was scheduled to view both a one- and two-bedroom apartment at 11:00 AM. I arrived approximately 30 minutes early and was greeted by Rae, who was assisting another guest at the front desk. When she asked if I had an appointment, I responded, “Yes, I’m scheduled for 11:00 AM, but I’m a little early.” I was happy to wait. While I understood that she needed to finish assisting the other guest, I asked whether your property offered self-guided tours. Rae replied, “No, here, we do things the right way,” and suggested I wait by the pool or in my car. I found her response unnecessary and unprofessional—particularly the phrasing, which implied that my question or expectation was somehow inappropriate. As someone who has visited many properties offering self-showings, I was simply inquiring. Her tone and choice of words felt dismissive, and frankly, the interaction left me feeling as though I was being judged unfairly. As a young Black woman, I couldn’t help but feel that her demeanor carried undertones of bias and possibly steering. I had been genuinely looking forward to touring your beautiful apartment complex and potentially becoming a resident. However, this experience has made me reconsider. I will no longer be moving forward with the application process, nor will I recommend this property to others. I hope this feedback is taken seriously, as first impressions are important, and no prospective resident should feel unwelcome.
- YYYaniieJul 25, 20255.0I absolutely love it here, me and my girlfriend moved here from Pittsburgh and the leasing off (Joann) specifically made my move more comfortable and less stressful, absolutely amazing staff
Frequently Asked Questions About The Villas at Germantown
What types of apartments are available at The Villas at Germantown?
The Villas at Germantown offers studio, one, two, and three-bedroom townhome-style apartments.
What interior features do the apartments at The Villas at Germantown have?
Each apartment features hardwood-style flooring, open floor plans with ample natural light, granite countertops, and an in-home washer and dryer.
What amenities are offered at The Villas at Germantown?
Amenities include a resort-style swimming pool, outdoor grilling areas, a 24-hour fitness center, a pet playground and spa, car care center, and parking options.
What are the office hours for The Villas at Germantown?
The leasing office is open Monday to Friday from 8:00 AM to 5:00 PM, Saturdays from 10:00 AM to 4:00 PM, and is closed on Sundays.
How can I contact The Villas at Germantown?
You can reach them at +1 833-658-5349 or toll free at +1 833-579-1426. More information is available on their website.
Where is The Villas at Germantown located?
They are located at 3750 Moraine St, Memphis, TN 38125, USA.
Are there nearby gas stations for quick fuel stops or convenience shopping?
Yes, nearby gas stations and convenience stores include Circle K and Exxon & Mobil Stations, which are convenient for residents needing fuel or snacks.
What childcare options are available near The Villas at Germantown?
Nearby childcare and preschool services include The Learning Experience and Harvest Memphis Parents Day Out.
Are there nearby hotels for guests visiting residents at The Villas at Germantown?
Yes, Hyatt Place Memphis/Germantown is a nearby hotel that provides accommodation for visitors.
What local churches are near The Villas at Germantown for community and worship?
Nearby churches include Harvest Church Memphis, Harvest Church, Forest Hill Baptist Church, and The Orchard Fellowship.