Waterleaf at Neely Ferry

Reviews

• DD

  Denzy

  Nov 7, 2025
  5.0
  It’s always a pleasure doing work with Waterleaf, especially when Latoya is around! She’s very professional, knowledgeable, & oh so helpful! 6 out of 5 stars!
• EE

  Elizabeth

  Oct 17, 2025
  1.0
  Apartment was not cleaned or painted properly before we moved in.
• TS

  Tracy Starrett

  Oct 3, 2025
  2.0
  Living at Waterleaf Ferry was one of the most frustrating rental experiences I’ve ever had. Trash pickup was unreliable at best, and parking after 7pm was nearly impossible. The dog park was nothing but a muddy mess, dog waste was left all over the property, and the waste stations were constantly overflowing—clear signs of poor upkeep and management neglect. There’s no play area for kids, the speed bumps do nothing to slow down traffic, and the pool was closed more often than it was open, with no explanation ever provided other than "maintenance". Landscaping was another embarrassment; it took over two years before anything was done, and every time I asked about it, management gave the same tired excuse: “we’re getting bids.” The worst part came after moving out. I left on September 8, 2025, and, a month later, still haven’t received my security deposit that was more than the required. Instead, I was slapped with a random $78.37 charge for a so-called “final water bill” that no one can explain. My emails go ignored, and unbelievably, they’ve asked me for my forwarding address three separate times and still can’t keep track of it. Between the lack of cleanliness, constant excuses, nonexistent communication, and management that clearly doesn’t care, Waterleaf Ferry is a nightmare to deal with. Save yourself the stress and look elsewhere—this place is not worth it.
• JD

  Jake Denman

  Sep 17, 2025
  1.0
  Not worth the hassle, try somewhere else.
• MD

  Melissa D

  Aug 29, 2025
  1.0
  Oh, Waterleaf at Neely Ferry—where dreams go to suffocate slowly in secondhand smoke and managerial apathy. We lived at Waterleaf at Neely Ferry from June to July 2025, and unfortunately, that time turned out to be our most stressful experience as renters. One of the main reasons we chose this place was its strict "smoke-free" policy. Bold move, right? That feature was extremely important to us due to medical reasons, and we confirmed it multiple times before moving in. Shortly after moving in, our apartment was lovingly infused with the scent of marijuana coming from the unit above us. It wasn’t just a whiff here and there—it was an immersive, all-day-every-day experience. So immersive, in fact, that we had to flee on weekends, sleep elsewhere, and stop using entire rooms in our apartment. You know, just standard apartment-living stuff. We documented everything: photos, recordings, medical notes, and even had staff acknowledge the smell in person. Management’s solution? Not to, say, enforce the lease or protect tenants, but to suggest we should call the police. Because nothing says “we take your concerns seriously” like completely shifting the responsibility onto the people being affected. Bravo. To make it even more fun, I have health conditions that make secondhand smoke especially dangerous. We explained this. In detail. With medical notes, recordings, photos—you name it. And the staff? They nodded, filed the paperwork into a black hole, and essentially said, “Huh. Bummer.” Apparently, stacked units make it so hard to identify where smoke is coming from, even when the manager herself admits she can smell it more strongly in the units right next to ours. We wish we could say the property manager was responsive and helpful, but that wasn’t our experience. Her involvement was minimal, she did just enough to give the illusion of action while accomplishing absolutely nothing. It quickly became clear her top priority was appearing to do her job—not actually doing it. Weekends—the time when the issues were worst—were especially difficult, since she didn't work then, and we were left completely on our own. When we took steps to thoroughly document what was happening (including tracking the high volume of traffic to the unit above us), the manager described our documentation efforts as “creepy.” Classy, right? Eventually, we had to escalate the situation to corporate. To their credit, they were significantly more professional, understanding, and solution-oriented. After reviewing the evidence we were called “creepy” for, they acknowledged the severity of the situation and gave us a fair solution. For that, we genuinely appreciate their willingness to correct what local management failed to address. In our 10+ years of renting across multiple locations, this was by far the worst experience we've had. The contrast between the promises in the marketing and the reality of daily life here was staggering. ⚠️ Thinking of moving in? Be sure to ask if the same manager is still around. If she is, pack a hazmat suit and a law degree—you’ll need both. But hey, if you’re really into the idea of a “smoke-free” apartment that smells like a weed convention, you’re in for a treat. ******* I added this to after Waterleaf responded. Please read.*** In response to Waterleaf's comment: the onsite office did not resolve the issue at all. I had to thoroughly document everything myself and push for corporate’s contact information before any real help was provided. To be clear, corporate was the only party that offered a solution. The local team failed to act despite extensive evidence. If needed, I can resend the documentation that shows exactly how this was handled.

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