The Palms 1101

Reviews

• SH

  Sydney H.

  Jun 28, 2025
  2.0
  I lived at The Palms for one year. While the building appears modern and is conveniently located downtown, the overall experience was deeply disappointing—particularly considering the high rent. The management clearly relies on their location and aesthetics to justify premium pricing, knowing there are few decent, non-student housing options in the area. However, beneath the surface, there is a concerning disregard for resident safety and a consistent effort to squeeze every possible extra fee from tenants. One of the most disturbing incidents occurred during my first couple of months there. Two unknown men entered the supposedly “secure” lobby from the street and spent approximately 10 minutes rifling through the front desk area. They then entered the pool area when they noticed me out there alone, and began looking around for security cameras. They falsely claimed to be the building owners before leaving after they noticed the cameras. This happened after hours—when no staff are present to monitor security. I reported the incident the next day. Staff reviewed the footage and confirmed the men were neither residents nor affiliated with the building, but ultimately shrugged it off, claiming there was nothing they could do. Another time, I was followed from the parking garage on the corner of Lady and Assembly Streets (which residents can pay a monthly fee to use) to the apartment entrance. That garage frequently has individuals loitering and sleeping inside. I was so concerned for my safety that I regularly FaceTimed my mother while walking from the garage to the apartment building at night. Adding to that anxiety, it was not that uncommon for the fob sensor at the main entrance of the apartment building to stop working, which you don't know until you go to use it. If you are in a hurry to get inside (say, because someone follows you to the door), you may be in trouble. Two of my female friends who also lived at the Palms 1101 while I was there told me about their own safety incidents, which went largely ignored by management. Despite my multiple requests to property management to provide any sort of after-hours security presence—even something as simple as hiring a college student to watch the door for a few hours a night—they refused. Meanwhile, nearby buildings with lower rent, like Senate Plaza, offer a doorman at all hours and/or a courtesy officer. The Palms also promised me they would work with police on adding more cameras to the parking garage. To my knowledge, that never happened. The only existing cameras are at the garage entrances/exits, not on the parking levels where residents are most vulnerable. A final frustrating experience came when both elevators were broken upon my return from vacation. I had already loaded my luggage cart and accidentally left my keys on it when I stepped out for a moment, frazzled after realizing the elevators were broken and I would now have to take multiple trips to carry all of my things up the stairs. Normally, I could access the building lobby via the app and use the elevator to get back into the room, but because the elevators were out of service, I was locked out. I called the emergency number and was told I would not be charged due to the circumstances and that someone would be in contact shortly to assist me. However, no one followed up, and I waited over an hour. I had to call again, and only then was I finally connected with a maintenance worker who curtly informed me I would be charged $150 regardless. He did not even come to the location to assist—he simply buzzed me in remotely. It took two appeals to get management to finally agree to at least reduce the charge by half. In short, The Palms 1101 is a building that looks nice on the surface but fails to deliver where it matters most. Safety is treated as an afterthought, and management appears more focused on profit than on providing a livable, secure environment. I would not recommend this building to anyone considering a move downtown, especially if you are a woman living alone.
• KB

  kusuma buddhiraju

  Aug 1, 2024
  5.0
  Having lived in several apartments in the area over the years, I can steadfastly say that these apartments that I’ve lived in for the past two years are the best in class for various reasons - 1. Luxury apartments and everything is brand new 2. They are extremely well maintained 3. Great space for patio 4. Top notch management - Sarah, Caylyn and the rest of the crew You get the money’s worth with these apartments.
• JB

  Joe Becker

  Aug 18, 2023
  5.0
  Best in class by many aspects. The property and all it has to offer is such a great place that makes you feel at home and also on another level of luxury with the amenities and overall look. That said about the building itself, Caylyn and Sarah the Property and Leasing Managers are at the top of their fields in how they treated myself and other residents with any needs. Both of them are so invested in making the place awesome, and are as nice as can be. A fantastic experience living here!
• EK

  Emme Kacala

  Aug 11, 2023
  5.0
  From touring to actually living at the palms Sarah has been amazing!! Always way sweeter and more helpful then she needs to be she has made this the best experience ever
• ML

  Mitchell Lin

  May 26, 2023
  5.0
  Excellent & phenomenal leasing experience with Sarah

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