Real Property Management Resources

Leasing a home involves many variables, such as time of year, local inventory, condition, and asking price. A sparkling, move-in-ready home generates preferred renters, and we can fill vacancies within 30 days by finding qualified applicants. If we receive any feedback from potential renters while showing your property, we will notify you. If the asking price is not generating the desired response, we will discuss the condition of your property and consider whether reducing the price might be a good idea.

For tenant-occupied homes, tenants submit a maintenance request via their online tenant portal or our 24-hour maintenance hotline. Our portal enables tenants to submit a work order request by describing the issue and uploading photos, as appropriate. Owners receive the same notification of the request that we do once it is submitted. Our goal is to provide complete transparency regarding all aspects of your property. Tenants can also track the status of their requests online. When a request comes in, we assess it to determine if it requires immediate dispatch or if we can proactively troubleshoot the issue with the tenant. There are many common repair requests that our team is trained to troubleshoot. If the problem needs to be fixed, we assign the work order to one of our preferred vendors. We utilize third-party vendors / independent contractors for all work. We make sure the cost of the repair is fair and that the job is completed satisfactorily. The management agreement allows us to approve any repair under a predetermined amount, without requiring our clients to be involved. Larger repairs over this amount require owner approval; we will contact the client. Exceptions to the approval rule include emergency maintenance and habitability issues. If we have to act quickly to protect persons or property, we will do so to protect our owner’s best interest.