Business Details
About
Apartment BuildingApartment Rental Agency
Location
Hours
Reviews
4.5
255 reviews
5 stars
212
4 stars
13
3 stars3
2 stars1
1 star
26
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customers consistently praised the staff for being friendly, helpful, and responsive, particularly highlighting individuals like Grace and Bria for their exceptional service.
Maintenance
The maintenance team received high marks for their promptness and professionalism, with many reviews noting that issues were resolved quickly, often within hours.
Community Atmosphere
Residents appreciated the welcoming and friendly community vibe, with many mentioning enjoyable community events and a sense of safety and comfort.
Amenities
The Gramercy offers a variety of well-maintained amenities, including a gym, pool, and community spaces, which residents found to enhance their living experience.
Management Issues
Some reviews expressed dissatisfaction with management practices, citing poor communication and unresolved issues, particularly regarding move-out fees and maintenance concerns.
- JCJanine Clark4 days ago5.0I had such a wonderful experience touring The Gramercy with Grace. She was incredibly informative, warm and made me feel completely comfortable. This was an emotional process for me and Grace showed empathy and support. She went above and beyond by showing me multiple apartments across two separate visits, always patient and never making me feel rushed. I'm truly grateful for her kindness and professionalism. Thank you, Grace!
- MNMike Norton5 days ago5.0I stopped to inquire about leasing an apartment, I was greeted immediately by one of the office staff, she was very friendly and accommodating. I was taken to meet Tori Booker who was very informative during the tour of the community, she answered all of my questions and was very pleasant.
- LCLatasha CrawleyNov 17, 20255.0During our conversation Grace was very knowledgeable about what it is that I was looking for and she made me feel so at ease with the level of her expertise. If you’re looking for someone that is personable to give you details I highly recommend contacting Grace P at The Gramercy New Albany!
- MJMariah JonesNov 17, 20255.0Tori was amazing! She has toured with me three different times and each time she made the process smooth and stress-free. She even gave me a ride and went over every detail I needed to know, so I barely had any questions left — and the few I had, she answered warmly and professionally. She also took the time to show me the online application process on her desktop since I’m new to getting an apartment, which I really appreciated. Tori is always on time, never keeps me waiting, and her tours are the perfect length — not too long and not too short. The Gramercy itself is very organized and offers a lot of benefits that make the move-in process easy and straightforward, which gave me even more confidence. I truly appreciate all her help! Highly recommend her if you’re looking at The Gramercy.
- SSShantel SarkodieNov 10, 20255.0I came here this past weekend with my boyfriend to take a tour at an apartment. Tori, the assistant property manager initially had a tour scheduled but they cancelled so we were able to tour the Serafin upper and Roosevelt. My boyfriend and I instantly fell in love with both. It’s exactly the amount of space we’re looking for, the closet space which was top priority and we can already see ourselves living there. Tori was extremely helpful, funny and we enjoyed her. I love all the amenities the property has to offer and how they seem to care about their tenants, which is what we need. We will definitely be applying soon! Thanks again Tori for the great hospitality and God bless you!
Frequently Asked Questions About The Gramercy
What type of residential options does The Gramercy offer?
The Gramercy offers newly renovated apartments and townhomes in New Albany.
Where is The Gramercy located?
It is located at 5935 Central College Rd., New Albany, OH 43054, US.
What are the office hours for The Gramercy?
The Gramercy is open Monday through Friday from 10:00 AM to 6:00 PM, and Saturday from 10:00 AM to 5:00 PM. It is closed on Sundays.
How can I contact The Gramercy for inquiries or rentals?
You can reach The Gramercy by phone at +1 380-256-0115 or visit their website at https://www.gramercynewalbany.com/.
What categories does The Gramercy fall under?
The Gramercy is categorized as an apartment building and apartment rental agency.
Are there dining options near The Gramercy?
Yes, nearby dining options include Hibachi Run (Asian fusion), El Burrito Bowl (Mexican), Kiku Sushi Bar, Zero's Pizza, Dhaba Kitchen (Indian), Crunchick (Chicken), Seoul Food On The Go (Korean), and the Bubbly Food Hall with various restaurants.
What nearby spots can residents visit for coffee or dessert around The Gramercy?
Residents can enjoy places like Boba Paradise & Cafe for coffee and smoothies, Libby Lou's Fun Factory for ice cream and candy, and The Morning Ritual café.
Are there fitness or recreational facilities near The Gramercy?
Yes, nearby fitness options include Lifestyle Community Fitness Center and Shift Motion Studio (Pilates).
What services related to home improvement and supplies are near The Gramercy?
Nearby home improvement services include New Albany Ace Hardware, Ace Hardware stores, Empathy Painting contractor, and Experts Garage Door Repair Installation Process.
Are there any child care or educational facilities close to The Gramercy?
Yes, The Learning Experience day care and preschool, as well as New Albany Montessori preschool and elementary school, are nearby.