Manhasset Crest

Reviews

• VM

  Vijay Mukhija

  Aug 15, 2025
  1.0
  Buying our Toll Brothers home should have been the realization of a dream. Instead, it has been a nightmare of poor workmanship, nonexistent quality control, and dismissive customer care. Major Construction Defects: Water Intrusion Ignored: During construction, our first floor window leaked into the basement during rainstorms. We escalated to on-site management and even the VP of Production & Quality, providing photos, videos, and meeting in person. The fix was denied and construction moved forward. Basement Water Intrusion: Significant humidity was noted at the basement windows. It turned out to be water intrusion along the entire length of the home. Despite removing insulation and checking plumbing, no fix was identified and we are still left without an answer / resolution Structural Issue: One of the steel lally columns — a main structural support for the house — is not level. Drywall Disaster: Every wall was poor quality: exposed nails (ie 30 nail pops on a single 10×8 ft wall), globs of spackle, unsanded and unpainted rooms that shed dust when touched, bubbles, and walls that shift a quarter inch with light pressure. Electrical Redo: The entire home’s electrical wiring had to be redone because they worked off the wrong plans Carpentry Failures: 220+ pieces of molding had to be replaced due to sloppy installation; multiple floorboards have jagged edges and chips. Outdoor Drainage Issues: Backyard water pooling remains unresolved after “fixes.” The propane tank area flooded due to poor grading and drainage. Miscellaneous Items: The overall finish is extremely poor. You pay a premium for what is supposed to be a luxury home, but the quality is substandard. Pattern of Neglect: Of course, defects and mistakes happen in new construction. This is a given in any large-scale project. But what sets this experience apart is the culture. Several times, Toll’s response to us has been, “you are welcome to arbitrate” — essentially taking the stance that they are too big to fail. Unfortunately, the biggest barrier to resolution has been the VP of Production and Quality, who has consistently denied repairs to glaringly obvious problems (e.g., window leaks), turning even basic fixes into a prolonged struggle. This is especially disappointing given their role and the values Toll publicly claims (on their website) to uphold — including "Be the Best, Do the Right Thing, Take Care of Each Other, Delight the Customer, Create Value, and Honor Our History." In practice, it simply does not add up. One of the most disruptive examples: Toll told us we could not move in our furniture for months after closing because they would not agree to move it again when replacing floorboards or fixing walls. After five months of living without furniture, they finally agreed to fix the walls. The on-site manager told us only a small repair would take place that day — but it was a trick to bring in the full painting/drywall crew, who proceeded to skim coat and sand entire rooms without any advance warning or preparation for the homeowners. Dust covered our entire home while our family was forced to live in these unsafe conditions because Toll didn’t want to pay for a hotel. This amounted to a 2-week project that involved every single wall. Neighborhood-Wide Problem: These are not isolated incidents. Nearly every homeowner here reports dissatisfaction in the way of leaks, structural mistakes, cosmetic failures, and warranty runarounds. The “luxury” label is marketing only; workmanship and customer care are severely lacking. This experience echoes concerns shared publicly on the Consumer Affairs website. Bottom Line: If you value your time, money, and peace of mind, AVOID Toll Brothers. We learned the hard way that behind the glossy brochures is a builder unwilling to take responsibility for glaring construction failures. The Toll values have not been met in this community.
• SS

  Shubha Soni-Gaur

  Jun 2, 2025
  1.0
  We closed on our Toll Brothers house in Dix Hill in Dec 2024. I am writing this really to inform other potential buyers what they may be getting into since Dix Hills and Manhasset have largely the same team/employees/subcontractors. Honestly, I wish I was warned. A day after closing, we had a major leak into our basement. The finishes were not what was expected from a “luxury” builder like Toll—stairs with nails popping out, a messy/sloppy paint job, defects in the drywall, cabinets that do not align, a window that was installed incorrectly allowing hot/cold air in, etc. I understand that things happen in construction and some times repairs/re-dos are necessary. Unfortunately, Toll has really been minimally responsive to repairs. We have been in our house for almost 6 months and still have multiple large repairs that need to be addressed…with no clear timeline or even plan of when they will be addressed. What should have been an exciting and joyful experience has really become a frustrating and upsetting process.
• NL

  Nan Lin

  Jun 4, 2024
  5.0
  Great location. The entire team has been very accommodating. The project manager Justin and Caina, has been phenomenal to work with - Toll Brothers provide weekly calls with updates and design decisions so we were never out of the loop.
• RP

  Ramon Pimentel

  Mar 20, 2024
  1.0
  Upset that they took down a beautiful mature forest for more condominiums. I hope they incorporate alot of tree plantings into their neighborhood.

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