Burroughs Mill

Reviews

• OS

  olivia sarandoulias

  Dec 22, 2025
  2.0
  I have genuinely liked living here over the past 9 months and have had little issues. However, the parking seems to be a big one. I have made multiple complaints about people parking in the circle across from my assigned spot in a very clear “no parking zone” and that has no parking signs. The way these people park their cars make it very difficult for me to park in my assigned and paid for spot. I feel as though none of my complaints are being heard and that the management here said “unfortunately there is nothing they can do about it after their office hours”. I find this disrespectful amongst the residents who don’t follow any of the rules and for the management to simply state they can’t do anything about it and offer me no solutions.
• DK

  Diane Karpen

  Nov 25, 2025
  4.0
  Thank you for un-jamming the back gate again. It’s greatly appreciated!! Have a Happy Thanksgiving.
• JM

  justin megaro

  Nov 25, 2025
  5.0
  My family and I have been residents for the past ten years and would like to take a moment to call out the exceptional work of the maintenance team. Tom recently helped us with upgrades to our unit’s flooring. He was phenomenal through the entire process, working around our schedules and managed to have all the work done in two days with minimal hassle. We are still in awe of how effortless the whole process was and the result is amazing! The entire maintenance team Roger, Alberto, and Jess are dedicated, knowledgeable and patient—always willing to go the extra mile to address issues in the neighborhood. I’ve seen them work through inclement weather and tackle issues suited to larger crews with professional attitudes and execution. We have know Jess for over ten years and he has helped us through every issue imaginable from leaky roof soffits after severe storms to emergency cat-feeding! These gentlemen are the distinction between “apartment complex” and “community” and this holiday season, just wanted them to know we are very grateful for them! Thanks guys!
• DD

  David

  Nov 21, 2025
  5.0
  Teresa’s the best, couldn’t ask for a better property representative. Here’s to many more years with her and the place I’m blessed to call home!
• PL

  Paige L

  Oct 15, 2025
  3.0
  Overall, I liked living here — the apartments are nice and maintenance was always quick to respond and come over to fix things. However, how am I supposed to know I am being charged for 1–2 months behind when every month it’s just for one month? My last bill ended up covering two months, which was very confusing. The billing process for utilities is very confusing. The portal doesn’t clearly show which month(s) each bill covers, and the wording makes it difficult to understand what you’re being charged for. Throughout my year living here, it was hard to get someone on the phone or to get a response to emails. When I moved in, the apartment was gross — nobody had cleaned it, and I had to do a lot of the cleaning myself. The washer and dryer were very old and worn out. I had to call for a new dryer because it was really disgusting. Maintenance was great and ordered a new one, which arrived fairly quickly. Another issue was with garbage pickup. There were several times when the trash wasn’t collected, and I had to load my own garbage into my trunk and drive it over myself after it had been left out all night — sometimes rained on or covered in bugs. It was also really annoying how many flies would get in the apartment. I cleaned constantly, kept the door closed fairly quickly, and still found flies hiding behind the window blinds. At one point, I also had to deal with a lot of ants. The pond on the property is awesome, but it’s disappointing when the geese leave droppings everywhere, and you have to walk around so much poop. I also felt very safe living here, but the gate isn’t very secure. Anyone can use the code to get in, and my code never worked half the time. You have to press the buttons super hard for it to work, and usually had to input it like three times. A car gate opener would be much safer and easier in my opinion. On top of that, they charge a lot of monthly fees, not even including your PSEG utility bill, which is very expensive every month. The combined water and sewer bill is also super expensive — it seems to be shared with neighbors, so even if you don’t use much water, your bill can easily be close to $100 a month, which I think is insane for an apartment. For how much residents pay to live here, it’s disappointing to deal with poor communication and problems like this without any compensation or proper follow-up.

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