Business Details
About
Property Management Company
New Star Properties provides property management and handyman services to clients in the Londonderry, NH area.
Location
Hours
Reviews
3.2
80 reviews
5 stars
42
4 stars1
3 stars1
2 stars
2
1 star
34
- JSJacob SargentAug 6, 20241.0NewStar Properties would post times the snow removal process would start and they would never be accurate. Any time we had an issue, they would be extremely disrespectful. But go ahead and give me yet another disrespectful reply that is irrelevant to the issues I had...
- KMKathleen Hendrickson, M.A.Jun 18, 20245.0As a condo owner at Oak Bridge Condominiums, I thank New Star for the services provided. I find management responsive to requests in a timely way. A recent exterior repair was professionally completed within the specified time frame. The work was done with precision. The crew - Jim and Chris made a 5-star repair.
- DCdj cliftonOct 26, 20215.0Stephano was very responsive and very informative on all of the units we looked at. He took time out of his day to show us 4 units and was very quick to go through the application process. We were approved in just 3 days. We really appreciate your help in getting us this awesome unit!
- ALAlison LeeJan 19, 20201.0Tim Wege, the founder of this company....This on goes out directly to you, Sir! Congratulations!!!! Your company a giant scandal. I do want to give you credit for hiring an outstanding marketing representative that created your website. Everything that you claim your company stands for on your website has been the complete opposite of the person have shown yourself to be. You claim that condo owners , own 166th percent of every common area, “even the blades of grass” were your exact words. You state that the presidents of the condo association assign parking spots, the spot itself is a common area. Makes sense, we all own it and its fair to have designated spots. Those “spots assigned in the common area , we own 166th percent of them, each of us. Making that a portion of our private property. Our two parking spots where we park our vehicles in, are part ours. My elderly mother in law , who recently had surgery was not able to make it outside after the snow to move her vehicle for the plow company to plow her spot. To give you a better picture, there are shrubs on either side of her two parking spots. They are on the end and not attached to any other parking spots. Also there was about 3-5 inches of snow, not a big storm. Tim Wege had her truck towed!! out of her designated spot, instead of even knocking or calling to see if her car could be moved. Luckily she was home, but it was on the lift so she was charged $175.00 to put it down. There was an email sent out the day before not even 24hours before, with no times of when the company would be there to plow, just an email stating vehicles could be towed if they weren’t moved. Unfortunately she didn’t check her mail that night before bed or first thing in the morning. There is no centralized call or email sent out giving owners a time to move cars. There in fact never is. Snow storms in New Hampshire are so unpredictable that there is never a consistency of when the plow trucks can/cannot make it. There have been times where they have not shown until the next day following the storm. Now she has to pay a fee to the tow truck company , for not towing her car from her Designated parking spot that she owns a portion of!!! Her property!!! Hey TIM, why don’t you reach into your pocket and fit that bill? I’m sure with all the money you make off people, you wont even notice it being gone! But I can assure you that my mother in law will. Tim Wege does not care about the homeowners. I could go on for pages and pages about how they decided one day to take my mother in laws front stairs out, came to fix her deck and tore it down with a notice and a wrong date on it! The list goes on and on. Tim Wages refused to answer any questions I had, he repeats himself, dodges answering and talks circles. He has zero consideration or respect for homeowners. Blocked my number after I called him ONE TIME!!!!! I had another question and when I went to call back, he blocked me!!! It’s because he’s been called on his bluff, and doesn’t want to give himself up as the fraud he is! Horrible, awful no good company with a thieving founder, Tim Wage New Star Properties has such low stars for a reason. Not claimed on Yelp for a reason. Poor ratings ALL FOR A REASON!!! Listen to these ratings people!!! They are not lies!!!! This company is terrible all around. -5 Stars. Not worthy of continuing business. Shut this place down!!!!
- CNChris NoftleDec 5, 20191.0New Star is a terrible property management company and if you don’t believe me ask any of the neighbors they do not treat people like human beings they treat the people who live in the complex like pheasants that they can do whatever they want if your looking into renting a unit at one of there facility’s don’t really THEY ARE AWEFUL!
Frequently Asked Questions About New Star Properties
How much will an hourly project cost?
Smaller hourly projects typically take 4 hours or less to complete. These can range from changing smoke detector batteries to painting a small bedroom. To help our handyman work efficiently, we recommend having all necessary materials ready. Please note that any trips to the hardware store will be included in the hourly rate.
Are there minimums on hourly projects?
Yes, there is a minimum requirement for hourly projects. We require at least 2 hours of work for these types of jobs. A minimum hourly rate deposit is necessary before we can schedule your project.
How do replacement projects work?
For replacement projects such as light bulbs, batteries, plumbing fixtures, or ceiling fans, it's most cost-effective to have the items on hand. If you need the handyman to pick up pre-ordered items, the time spent doing so will be added to your project fee. Please inform our team in advance if item pickup is required.
Do I have to buy my own paint?
We ask that you purchase your preferred paint before the project begins. We recommend quality brands like Sherwin Williams, Benjamin Moore, or Behr for better coverage and fewer coats. If you'd like our handyman to purchase the paint, please provide the swatch information to our scheduler. Keep in mind that paint pickup time will be included in your project fee.
Do I need to be at home when the Handyman arrives?
For standard appointments, we require you to be present when the handyman arrives. This allows you to review the project and expectations. For multi-day projects, arrangements can be made for you to be absent, but you should be present at project completion for review and payment. If you're not home for a scheduled appointment, the deposit will be retained and a new appointment (with another deposit) will be necessary.
What are the steps to hiring New Star Properties for a large handyman job?
The process involves requesting an estimate, paying a fee equal to one hour of labor for the estimator's visit, receiving an on-site quote, accepting the quote with a 50% deposit, and paying the balance upon project completion. For quoted projects without changes, the final balance will be the original quote minus the deposit. For projects with unforeseen issues, the balance will include additional labor and materials.
What kinds of projects require an estimate? How does the process work?
Projects requiring 4 or more hours of work typically need an estimate. If you're unsure about the time requirements for your project, please contact New Star Properties. We'll be glad to assist you in determining the expected duration of your project.
What if a project becomes bigger than expected?
Sometimes projects may reveal unforeseen complications. In such cases, our handyman will assess the situation and discuss any additional time or materials needed with you. This allows you to decide how to proceed with the expanded scope of work.
How do window replacements work?
For window replacements, we take measurements during the estimate. Once you accept the quote and provide the 50% deposit, we'll order your windows and schedule the installation upon their arrival. Please note that some HOAs require homeowners to handle window repairs and replacements themselves.
Do you do condominium association management?
Indeed, our property management team offers condominium association management services. For more information about these services, please contact New Star Properties.
What types of projects does New Star Properties handle on an hourly basis?
Smaller hourly projects usually take 4 hours or less, such as changing smoke detector batteries or painting a small bedroom. Customers should have all materials ready to help complete the job efficiently.
Is there a minimum time requirement for hourly projects?
Yes, hourly projects require a minimum of 2 hours of work, and a minimum hourly rate deposit is needed before scheduling your project.
How do replacement projects like light bulbs or plumbing fixtures work?
It's most cost-effective if you have the replacement items on hand. If you need the handyman to pick up pre-ordered items, that time will be added to your project fee. Please inform the team in advance if item pickup is required.
Do I need to buy my own paint for painting projects?
Yes, you should purchase your preferred paint before the project starts. We recommend quality brands like Sherwin Williams, Benjamin Moore, or Behr. If you want the handyman to purchase paint, provide swatch info beforehand; paint pickup time will be included in your fee.
Do I need to be home when the handyman arrives?
For standard appointments, you must be present when the handyman arrives to review the project. For multi-day projects, arrangements can be made for your absence, but you should be present at project completion for review and payment.
What is the process for hiring New Star Properties for large handyman jobs?
Request an estimate and pay a fee equal to one hour of labor for an estimator's visit. After receiving the quote, accept it with a 50% deposit. Pay the remaining balance upon project completion. Additional costs apply if unforeseen issues arise.
Which projects require an estimate and how can I request one?
Projects that require 4 or more hours of work typically need an estimate. Contact New Star Properties if unsure about your project's duration; they will assist with determining expected time.
What happens if a project becomes larger than expected?
If there are unforeseen complications, the handyman will discuss additional time or materials needed with you so that you can decide how to proceed with the expanded project.
How does window replacement work with New Star Properties?
Measurements are taken during the estimate. After accepting the quote and providing a 50% deposit, windows are ordered and installation is scheduled upon their arrival. Some HOAs require homeowners to handle window repairs themselves.
What nearby businesses or services can I find around New Star Properties in Manchester?
Nearby places include Aptive Pest Control and Insight Pest Solutions for pest control services, Blanchard Contact Lens for medical supplies, and Clear Choice Home Improvements for roofing and contracting. Customers can use these services before or after visiting New Star Properties.
Are there convenient places near New Star Properties for printing or graphic design needs?
Yes, Speedpro Imaging Central NH and Minuteman Press are nearby printing and graphic design services that customers might find useful for related projects or business needs.
Can I access financial or accounting services near New Star Properties?
Accounting Elements and Business Cents Inc. are nearby financial and accounting service providers that customers or property owners may find helpful for managing their finances.