Business Details
About
Property Management Company
New Star Properties provides property management and handyman services to clients in the Londonderry, NH area.
Location
Hours
Reviews
3.2
80 reviews
5 stars
42
4 stars1
3 stars1
2 stars
2
1 star
34
- JSJacob SargentAug 6, 20241.0NewStar Properties would post times the snow removal process would start and they would never be accurate. Any time we had an issue, they would be extremely disrespectful. But go ahead and give me yet another disrespectful reply that is irrelevant to the issues I had...
- NHN HoJul 24, 20221.0these people stopped answering emails after we moved out and will not return our security deposit. a bunch of scam artists. terrible service and communication.
- BPBrittany PageNov 4, 20211.0They treat their employees awful. Do better.
- CMCaroline MastersonSep 26, 20215.0I have been on my HOA Board for several year. We had a few different Property Management companies prior to hiring New Star. Probably the best move we ever made. Tim Wege, Kevin Brown, Sarah and their entire team are organized, professional and easy to work with. Highly recommend!
- MBMatt BaconJul 18, 20175.0Good company
Frequently Asked Questions About New Star Properties
How much will an hourly project cost?
Smaller hourly projects typically take 4 hours or less to complete. These can range from changing smoke detector batteries to painting a small bedroom. To help our handyman work efficiently, we recommend having all necessary materials ready. Please note that any trips to the hardware store will be included in the hourly rate.
Are there minimums on hourly projects?
Yes, there is a minimum requirement for hourly projects. We require at least 2 hours of work for these types of jobs. A minimum hourly rate deposit is necessary before we can schedule your project.
How do replacement projects work?
For replacement projects such as light bulbs, batteries, plumbing fixtures, or ceiling fans, it's most cost-effective to have the items on hand. If you need the handyman to pick up pre-ordered items, the time spent doing so will be added to your project fee. Please inform our team in advance if item pickup is required.
Do I have to buy my own paint?
We ask that you purchase your preferred paint before the project begins. We recommend quality brands like Sherwin Williams, Benjamin Moore, or Behr for better coverage and fewer coats. If you'd like our handyman to purchase the paint, please provide the swatch information to our scheduler. Keep in mind that paint pickup time will be included in your project fee.
Do I need to be at home when the Handyman arrives?
For standard appointments, we require you to be present when the handyman arrives. This allows you to review the project and expectations. For multi-day projects, arrangements can be made for you to be absent, but you should be present at project completion for review and payment. If you're not home for a scheduled appointment, the deposit will be retained and a new appointment (with another deposit) will be necessary.
What are the steps to hiring New Star Properties for a large handyman job?
The process involves requesting an estimate, paying a fee equal to one hour of labor for the estimator's visit, receiving an on-site quote, accepting the quote with a 50% deposit, and paying the balance upon project completion. For quoted projects without changes, the final balance will be the original quote minus the deposit. For projects with unforeseen issues, the balance will include additional labor and materials.
What kinds of projects require an estimate? How does the process work?
Projects requiring 4 or more hours of work typically need an estimate. If you're unsure about the time requirements for your project, please contact New Star Properties. We'll be glad to assist you in determining the expected duration of your project.
What if a project becomes bigger than expected?
Sometimes projects may reveal unforeseen complications. In such cases, our handyman will assess the situation and discuss any additional time or materials needed with you. This allows you to decide how to proceed with the expanded scope of work.
How do window replacements work?
For window replacements, we take measurements during the estimate. Once you accept the quote and provide the 50% deposit, we'll order your windows and schedule the installation upon their arrival. Please note that some HOAs require homeowners to handle window repairs and replacements themselves.
Do you do condominium association management?
Indeed, our property management team offers condominium association management services. For more information about these services, please contact New Star Properties.
What types of projects does New Star Properties handle on an hourly basis?
Smaller hourly projects usually take 4 hours or less, such as changing smoke detector batteries or painting a small bedroom. Customers should have all materials ready to help complete the job efficiently.
Is there a minimum time requirement for hourly projects?
Yes, hourly projects require a minimum of 2 hours of work, and a minimum hourly rate deposit is needed before scheduling your project.
How do replacement projects like light bulbs or plumbing fixtures work?
It's most cost-effective if you have the replacement items on hand. If you need the handyman to pick up pre-ordered items, that time will be added to your project fee. Please inform the team in advance if item pickup is required.
Do I need to buy my own paint for painting projects?
Yes, you should purchase your preferred paint before the project starts. We recommend quality brands like Sherwin Williams, Benjamin Moore, or Behr. If you want the handyman to purchase paint, provide swatch info beforehand; paint pickup time will be included in your fee.
Do I need to be home when the handyman arrives?
For standard appointments, you must be present when the handyman arrives to review the project. For multi-day projects, arrangements can be made for your absence, but you should be present at project completion for review and payment.
What is the process for hiring New Star Properties for large handyman jobs?
Request an estimate and pay a fee equal to one hour of labor for an estimator's visit. After receiving the quote, accept it with a 50% deposit. Pay the remaining balance upon project completion. Additional costs apply if unforeseen issues arise.
Which projects require an estimate and how can I request one?
Projects that require 4 or more hours of work typically need an estimate. Contact New Star Properties if unsure about your project's duration; they will assist with determining expected time.
What happens if a project becomes larger than expected?
If there are unforeseen complications, the handyman will discuss additional time or materials needed with you so that you can decide how to proceed with the expanded project.
How does window replacement work with New Star Properties?
Measurements are taken during the estimate. After accepting the quote and providing a 50% deposit, windows are ordered and installation is scheduled upon their arrival. Some HOAs require homeowners to handle window repairs themselves.
What nearby businesses or services can I find around New Star Properties in Manchester?
Nearby places include Aptive Pest Control and Insight Pest Solutions for pest control services, Blanchard Contact Lens for medical supplies, and Clear Choice Home Improvements for roofing and contracting. Customers can use these services before or after visiting New Star Properties.
Are there convenient places near New Star Properties for printing or graphic design needs?
Yes, Speedpro Imaging Central NH and Minuteman Press are nearby printing and graphic design services that customers might find useful for related projects or business needs.
Can I access financial or accounting services near New Star Properties?
Accounting Elements and Business Cents Inc. are nearby financial and accounting service providers that customers or property owners may find helpful for managing their finances.