Residences at Brookline

Reviews

• JB

  Jena Brown

  5 days ago
  3.0
  So does anyone get their deposit back here? It’s been a month for me and I’m seeing ppl have to go through great lengths, which yikes. I also was told that it would be in the mail and nothing. If the response is going to include calling a number as the others, that clearly doesn’t work. So, unless an exact action that leads to an exact answer regarding the deposit, really don’t think any other response is needed. Thanks!
• KT

  kylie trice

  Oct 24, 2025
  5.0
  Morgan did a BEAUTIFUL job. She has such a fun personality, did a great job showing all amenities and housing. Love her so bad !
• SE

  Sarah E

  Oct 16, 2025
  1.0
  I am so sad to be leaving such a review. The office of Residencies at Brookline was helpful during our tour and move-in process. However, the care and attention they give to resident concerns has been proven to be poor and disappointing. Since our move-in one week and a half ago, we have seen AT LEAST 10 roaches (large and baby roaches), with majority of them found in our bedrooms. Upon notifying the office, we were put on pest control log for this upcoming week. Turns out we were not even on the log! Day of pest control, we called to confirm the time they would come, and they had to add us on last minute due to not having been added to the list previously. It seems the only solution the office can offer for this infestation is to spray the floorboards of the apartment. I understand that it is the season for pests, however this is beyond the regular roach or two you’d see during this time of year. The reason we are leaving this review is to make note that this complex is not exempt from pest problems as I once assumed, and to bring attention to this matter that needs to be addressed. Like most people, I want to feel comfortable coming home from a long day. I want to sleep without having to worry about roaching crawling on my ceiling in the middle of the night, or on my couch while I am watching TV. What led me to leave this review is honestly just how frustrated and disturbed I am feeling with this issue and overall experience. I have attached pictures for reference.
• RO

  richie oprah

  Sep 27, 2025
  1.0
  I lived in this apartment complex for about three years and change and moved out in June of this year. As a matter of fact, I left about five days before my lease ended and was told my security deposit and all remaining funds will be sent to my new address on file but nothing yet. I later released I made a mistake with my new address which was later corrected after a month I moved out with management . Can you believe Is been more than three months and yet not received my security deposit yet? Anytime I call management they tell me the check is on the way which is not . I am giving them up to end of this month September if I do not receive my check I am taking them to court . Please, be aware of this property especially when it to comes to security deposit.
• MM

  Maksim Minin

  Sep 25, 2025
  1.0
  My son lived here for a year and was preparing to move out on September 11. I was the guarantor. Just two weeks before the move, I unexpectedly lost my job and had very limited funds left. The plan was simple: pay for 11 days of September in cash, less than $600. Instead, the landlord charged my bank account the full rent of about $1,450 for the entire month of September. On top of that, they still demanded a separate cash payment for the 11 days. This was an unauthorized charge, with no receipt or proper documentation. When my son went to the office to resolve the issue, management promised to return the difference within two weeks. That money is not part of the 30-day deposit return period – it was taken unlawfully. It has now been 20 days with no refund. Managers either ignore us or keep saying “a couple more days.” Even worse, they threaten that if I dispute the unauthorized charge with my bank, they will report us to rental databases as having a late payment. This feels like fraud, intimidation, and theft from my bank account. Be very careful with auto-pay here. Aside from this financial issue, the complex itself is not safe. There was a shooting outside during the year my son lived here, constant marijuana smell in the halls (management stopped responding to complaints), and even water leaking through the wall when it rained. Be cautious before signing a lease here. -- You can see response, but frankly your reply sounds like a generic excuse and does not address the real issue. 1. No email ever received – You claim to have sent an email with the final statement on September 22, but neither I nor my son ever got it. There is no proof of what was sent, to whom, or when. 2. Cash payment was the expectation – Before the move-out, management specifically demanded that September rent for 11 days be paid in cash. Instead, AutoPay was left active and the system pulled the entire month without authorization. You cannot call that “resident-controlled” when you required a cash payment and then to try double-collect it. 3. No financial documentation – An automatic withdrawal of $1,450 should have been backed by proper financial records and receipts. None were provided. To this day, nobody can show me the actual supporting documentation, only vague claims. 4. Delay tactics – It has been weeks, and all we hear is “a couple more days.” Promises to fix it have not been honored. Everything in your response is just corporate deflection. The money was taken unlawfully, outside of the normal deposit process, and still has not been returned. What we expected was a simple prorated cash payment as required by management, not an AutoPay pull plus additional demands. This situation remains unresolved and reflects very poorly on how this community handles residents’ accounts. UPDATE 09/26 We personally went to the office, and management admitted that nothing had ever been sent to us. They called it some kind of “internal process.” This completely contradicts what Taylor wrote publicly, claiming that an email was already sent on September 22. It’s clear they are just making things up as they go, saying one thing to us in person and another thing online. This only proves our point: there is no transparency, no documentation, and no accountability.

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