Vanguard Crossing

Reviews

• SS

  Sarah Singer

  Sep 15, 2025
  2.0
  We lived at vanguard for a little over 3 years and there are some pros, but mostly cons from my perspective. There have been three different management teams and the first two were pretty subpar. We’ve had minimal interaction with the current staff, but they are at least helpful and seem better. I wanted to leave a list of items that I think should be considered before moving here: 1. The trash compactor is really loud, so you’ll hear constant buzzing around the property. 2. The trash compactor is a terrible solution and it is always clogged. There will be trash piled everywhere in the garage many times per week. 3. Don’t count on recycling. That compactor is also always clogged and ends up in the trash anyways. 4. The apartments are getting older and that means so are the appliances and other finishes. We had rusty light fixtures the entire time we lived there that Vanguard would not swap out. The cabinets are covered in terrible flat paint with warped shelves that aren’t sturdy. Our washer worked abysmally the entire time we lived there and requests for it to be fixed went essentially ignored (told to do smaller loads despite it never being more than half filled). They would resolve our maintenance requests and replace an unrelated knob. 5. In addition to appliances, the AC units are also old and going out. We went without AC for multiple weeks in peak summer. 6. Pray you have good neighbors because you will hear everything. We had 2 sets of horrendous upstairs neighbors. 7. The pool area, grills, etc are getting more dilapidated. The grill had a broken handle almost the whole time we lived there (we did make the office aware). 8. Amenities that were advertised to us didn’t work including the outdoor gas fire pit and the bathroom mirror TV. I think they finally took these items off of their listings. 9. Despite other things falling apart, they put up a garage door that broke frequently after installed. 10. Document EVERYTHING on move in or you will be charged. The first management company pre filled out our move in paperwork and essentially told us we had nothing to worry about. It was good that we had photos of pre-existing damage. The current management did work with us on this. 11. Rent as listed is a few hundred less than you’ll likely pay with other fees and parking. 12. We had multiple leaks into the apartment below us. Not something anyone can control, but beware. 13. Any outdoor seating will be covered in bird feces and not cleaned up (consistent for the 3 years we lived there). 14. The pool will be randomly closed for various issues throughout the summer, so don’t make firm plans to use it. 15. The package room door pretty frequently goes unlocked or doesn’t work. 16. Their corporate office won’t help you. When our AC was out last summer, we were trying to get help and the old management company was nowhere to be found during hours the leasing office was supposed to be open. I called Banner with no returned calls. 17. Another trash comment: they’ll force you to pay for valet trash. The trash sits in the hallway so you’ll consistently be greeted by the fine smell of trash as you come into your home. In general, the apartment location is good, which is why we stayed. The apartment layouts are also nice and open, so that’s also a plus. Again, the new management at least seems better, but those positions have been a revolving door. If you want to live in the area, have low expectations, and can tolerate noise, Vanguard is probably fine for you.
• JH

  Joyce Hochberg

  Sep 1, 2025
  5.0
  We recently moved here August 4th Move in was good We are enjoying our new home Office staff and maintenance have been friendly and helpful
• MM

  Mommaof3

  Aug 4, 2025
  5.0
  I had an issue with my lease . I called the office and Beth Drees helped me understand it. She went above and beyond explaining it to me. She made sure I understood everything before we hung up .
• SA

  stephanie atallah

  Jul 18, 2025
  5.0
  We have lived at Vanguard Crossing for the past five years and we have absolutely loved living there and truly appreciated how well maintained the property is. Whenever we had a maintenance request, the maintenance team would address promptly, the apartment complex was well maintained and even had some really nice improvements done in the past year to make it even more enjoyable. We truly appreciate the management staff, Stephanie and Beth, who are super responsive, sweet and welcoming and they have been organizing some really nice events for the tenants. We definitely recommend this place!
• BW

  Brooke Winters

  Jul 4, 2025
  5.0
  I recently moved into Vanguard Crossing from out of state and had one of the best move-in experiences I’ve had in my 8 years as a renter. Beth and Stephanie were incredibly responsive, friendly, and an absolute pleasure to work with, both leading up to my move-in and in handling the few small things that came up afterward. Maintenance was also ahead of the game. They actually reached out to me about a few minor adjustments before I even had a chance to submit a request - very proactive and much appreciated! The building itself is quiet, clean, and well-maintained. My welcome folder, prepared and ready prior to my move-in, was very thorough and included everything I needed to get settled quickly, from mailbox details to my parking spot info, which left me with little questions. The only suggestion I have is to include information about the move-in inspection checklist in the welcome folder. I was able to find it easily through the app once I downloaded it, but a quick note would have made the process even smoother. Overall, I have had a great experience so far with both the apartment and the team. Highly recommend Vangaurd Crossing!

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