The Rail

Reviews

• XC

  Xiaowen Chen

  4 days ago
  1.0
  I would not recommend this property. My bedroom and bathroom have had constant noise and vibration almost every night for over a month, especially between 10pm–6am. It made my bedroom basically unlivable. I reported the issue multiple times. Management didn’t really do anything until I recorded the noise myself (as they told me to). They recently confirmed the noise and vibration were coming from the downstairs unit’s ceiling fan and told me this is “normal” for the whole building. Their “solution”? Putting rugs under the legs of my bed (see the photo) and asking me to buy an area rug. For a newly built apartment and a $1,800+ one-bedroom apartment, that’s honestly ridiculous. If you care about sleep, peace, or your mental health, think twice before renting here. There’s a reason so many units are still vacant.
• EC

  Evangeline Chong

  Dec 29, 2025
  5.0
  The Rail truly stands out because of its people. A huge shout-out to John, our maintenance technician — his work ethic is truly unmatched. We see him everywhere, keeping the community in top shape, from cleaning the pool to handling packages, even in late evenings. He’s extremely responsive — whenever we submit a request at night, he attends to it the next day. Otavio is super friendly, personable, and always brings great energy. Love his attitude and warmth, he makes the place feel like home. And our amazing housekeeping lady, who always has a smile on her face. 😊 As well as Tyler, DaRon and Shane — consistently helpful, and responsive! They are the reason why The Rail is 10/10! 👏✨
• AK

  Annie Kikhamsouk

  Nov 6, 2025
  5.0
  I absolutely love living here! My move in day was the day of that huge tornado in St. Louis. I was in the middle of moving as it happened and the way Tyler and his staff were so helpful in not charging me for my parking spot and giving me flexible move in dates was so kind. I didn’t have a car for a few months here but was still guaranteed parking in the garage based on my move in date which I really appreciated. The amenities are great, and as a student I am a frequent flyer of the study rooms when I need a change of scenery. The gym is well equipped and clean. Everyone is so friendly in the building and I really enjoy seeing everyone’s pets each day as I walk through the building to class or when I come home. The maintenance staff is so quick and efficient, I had issues with some sockets given the new build and they came in the same day to take a look at it. There was a faulty thing on my washer and the next morning it was fixed and working great! The custodial staff is so kind too, they keep the apartment common areas so tidy and they are so polite each morning I see them. I can’t say enough good things about my experience thus far. I’ve been living here for about four months and I really appreciate my quiet home and the staff that help me to have this peaceful living.
• TT

  ThatGuy

  Aug 25, 2025
  1.0
  I chose this premium apartment complex specifically for the EV charging and assigned covered parking in the garage to protect my car from snow and hail, which costs $150/month. However, every day I return from work, my assigned 2nd floor spot (near my apartment) is taken by other vehicles. This forces me to park on the third floor, which only costs $75/month, despite paying a premium for my spot. I’ve contacted management twice, but nothing has been done to address this issue. For a complex marketed as high-end, the lack of parking enforcement and concern is unacceptable and undermines the premium experience promised.
• TA

  Teressa Akuoko

  Jun 8, 2025
  5.0
  I thoroughly enjoyed my tour at The Rail! Tyler was personable and communicative while taking his time with the details. He also provided a lovely introduction to STL as a whole (much appreciated as an out-of-state applicant). Thank you!

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