Lakecation Vacations

Reviews

• JG

  Julie Geist

  Dec 20, 2025
  1.0
  Went to have a get away at beautiful 4bd/3ba Birdies Cove. Unfortunately there were some bumps in the road along the way. We started off with dead batteries so we couldn’t get in and had to go search for the key, once we found the key we thought we found heaven! But then we started to put our belongings away! We found cobwebs everywhere that we had to knock down in the loft area so we could sleep up in the loft and we were greeted by a spider in the welcome card, I get it we are in the woods you might run into some bugs but spray the house! The next day I was trying to sleep in since I was having my very first getaway ever with no kids, to only be met with a very loud industrial leaf vacuum machine running outside by my window! The propane tanks were half full, then she had to send someone to fix the internet. While the lady was there she was having trouble with it as well. Tia M did get someone out there quickly for each concern. We did show the lady that came out the dust that you could literally write your name in. Informed her of the cobwebs and the beer bottles trash around the fire pit. There was no hot water in the primary bathroom. The Nextdoor neighbor lady was spying on us lol, reporting back that we had more people than we actually had. They would be better to have cameras on the property than a neighbor reporting inaccurate information just to have Tia M. addressing issues with you during a vacation and you trying to defend yourself on items that are not true. Tia M proceeded to mention that I didn’t tell her anything about a service dog on the property. We told her it was a medical alert dog. If she didn’t know she was a service animal then why didn’t she say “you didn’t mention that you were going to bring a “pet,” no she specifically said we didn’t mention anything about my “service dog” She was irritated with us having concerns and complaints and instead of being a gracious host and apologizing, we were met with deflection and her complaints about what we were doing, Tia M told us we could pack up and leave with in the hour. I hope no one has the experience we had with Tia M. We didn’t want to be spied on, or the yard crew out there for 3 1/2 hours. If the lid being off was what was wrong with the hot tub and that’s why we had to have the maintenance out there then why would he do a full drain/clean? You sent him to do Maintenance. Again not being honest. You are being completely dishonest about the WiFi being unplugged just like you are being dishonest about the service dog. If we hadn’t mentioned the service dog already then how did you even know that she was specifically a service dog when you asked in your text. You didn’t say “hey we need information on you PET” you were being petty and started asking about her size and records etc all is irrelevant if she is a medical alert dog. Which I sent them all. You are a dishonest person! Please screenshot where you warned other Airbnbs or where we demanded a refund! You are even being dishonest about how many reviews you have on the property! 19 in over 4 years is not very many! Likely because your told others not to complain as well and you likely had someone do a fake review because it’s funny how many times she mentioned how spotless it was…we didn’t just manufacture cob webs in our pictures. Those pictures are from upstairs loft windows you can tell they are inside. In the hospitality business own your mistakes apologize and correct them! This is bad business! It boils down to the property wasn’t ready for us, propane tanks should have been full, batteries should have been checked, cobwebs should have been cleaned and leaves around the building should have been vacuumed during the hours of 10:00-4:00 before guests get there do not schedule them on days guests are there or schedule them before guests check in. Honesty and integrity above all! After 4 years you only have 19 reviews that speaks volumes! My 4 year old property has 456 reviews and holds 4.99. This is a poor reflection on all of us and we need to hold each other accountable.
• HO

  Hadley Owens

  Dec 20, 2025
  1.0
  WORST MANAGEMENT on the lake!! If you are seeking a management company that will deflect, blame you and make getting your property left behind (yes, I was careless, but all we endured had me on edge and ready to get the heck out of there) returned almost impossible, spending days trying to work with them and then to have them mail to an incorrect address and refuse to return calls.... THIS is your company! (Do not have them do the cleaning either, the cobwebs we removed to sleep in loft and the spider that greeted us in our welcome card were not welcomed!) If you want to spend your vacation being on property as the house is maintained, lawn company showed up at 9:36 am the first morning on property and proceeded to blow leaves for three and a half hours making outside impossible to use. We pivoted to inside activities and then learned the internet was down, so we got to spend a few hours with a member of the management team as they tried to fix the issue. Their solution was to offer us to leave within the hour and would refund the two remaining nights. I don't know about you, but the four of us were not prepared to pack up within the hour especially with a personal chef arriving the following evening from KC for the intended purpose of the trip, a birthday celebration. They then offered if we choose to stay they would require we "not complain " any further and would allow for a late check out of an hour. Luckily we already had a repair ticket for the hot tub as it also had issues. Those repairs/maintenance took place on morning two at 8:30 am, again our second day on property and we spent it with the repair man for the hot tub, he drained it fully, cleaned it placing chemicals in it and said it would be warm after about four to five hours, we did not use it for fear if something went wrong the management company would blame us. THIS WAS THE WORST EXPERIENCE I HAVE EVER HAD!! There is soooo much more to tell, but this whole experience has been time consuming and that was NOT the goal! I will say DO NOT ask for them to bring propane for the table as when we did after the two half full tanks ran out we were told "we used three times more propane than any other guest, " versus checking the table for the leak we discovered. If you are headed to 176 E Lakeview Rd, "Birdies Cove," I would suggest you ask that they check the leak, as we were not allowed to "complain" so was not reported. I want to speak directly to Jonica, Mark and Tia here as they won't return my calls. What you did with my laptop was beyond petty, putting the incorrect address, shame on you. Lastly, you knew the dog on property was a medical alert dog, so I ask that you remove the blatant lie you posted on my review on Air BNB, please. Do yourself a favor and seek a management company that truly seeks to deliver a five star experience, NOT one who says it but can't back it up with actions.
• ES

  Elizabeth Steinbacher

  Dec 19, 2025
  1.0
  It was a nightmare. Stayed at charming Birdies Cove; Lake of the Ozarks for a special “Ladies Weekend” & birthday celebration. Seems everything went wrong. Electronic lock failed to work; had to use key for entry. (They came to change the batteries!) Internet went down; msg’d “Tia” who sent someone to fix it; unable to fix & immediately “offered” us the option of leaving immediately & getting refund! Wait~it gets better…outdoor fire table ran out of propane. Msg’d for more propane, they brought us a near-empty tank to replace. When that ran out, we switched it with the near empty tank from gas grill. Asked again for propane (as we were planning to use gas grill.) Again given only a partially full tank. Day #2, we were relaxing on back patio @ 9:30 AM, when the leaf blower worker showed up with heavy duty equipment to clear leaves from property. “Tia” msg’d us just as the guy pulled into the driveway. Our relaxing morning turned into a day of anxiety because he cleared leaves for over 3 hours! Hot tub worked night #1. Used it late into night/early AM. Followed instructions found on side of refrigerator (cover, turn temp down, etc.) Day #2 hot tub didn’t heat up. Msg’d “Tia”, who sent someone to fix, who emptied the entire thing, cleaned it top to bottom & refilled. We were too scared to use the hot tub after that and left it alone. But “Tia” was clearly tired of the issues (as we were!) who msg’d back that this property is “not the right fit” for us, and gave us until Noon to pack & leave (time was 11:30 AM). NOTE this was day 2 of a Thurs - Sun stay. Given 2nd option of staying full term, with the understanding that we could not complain about any other issues during our stay & no refund of any kind would be given. “Tia” specifically told us in her msg we “used 3x’s the propane as any former guest”, (why didn’t someone come check the fire table for leaks?) we “broke the hot tub by not covering it at night when done using” and she claimed she knew this because a neighboring property owner informed her it was left uncovered overnight ~ which was not true. We covered it; after we got out well into the morning hours. Tia also claimed we had a service pet on the property we failed to disclose, & immediately demanded vet records, etc. (She even wrote a review with the lie on Airbnb after our stay.) One of the registered guests relies on her certified service dog, as she has severe health ailments. We disclosed the service dog on our reservation! She also claimed we had 6 guests at the house. We corrected her that there were 4 at that time. 2 more joined on Saturday, which we also disclosed when we made the reservation. We didn’t have any alcohol, and were shocked to find empty beer bottles & cans around the property housekeeping missed. (Took pics for proof.) The whole weekend, it was just one debacle after another, and “Tia’s” resolution to the problem was “not the right fit for you” rather than fixing the problems. Her customer service is horrible, despite touting her reputation to “make sure your stay is five stars”. It was anything but. We just wanted everything to work, wanted peace and solitude and needed a Ladies Weekend away from our lives for a few days. Instead were lied to, given rude and incorrect accusations, & told how much “trouble” we were!
• MB

  M B.

  Sep 12, 2025
  5.0
  Super enjoying our time and the villa we booked at the treetops is amazing!!!
• MP

  Mary Potts

  Aug 14, 2025
  1.0
  Went through booking.com..That began the journey of many links and different companies and information over the internet that I was not comfortable with..tried to contact the owner, IN which Noone could, so I tried to cancel sensing a scam and no one would..in the end after over 70 hours of talking between booking.com, through hostfully and Lakecation vacations no one helped me..Or could confirm through the property my reservation..but Lakecation Vacations took my money even though I canceled and I saw my dates were posted available again on there site before the reservation dates..so sad how many lies I've been told through the entire process..I will never use any of these sites ever again..please don't risk your large amounts of money..I travel quite often and I truly got scammed

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