Customers reported frequent maintenance problems, including slow responses and inadequate repairs, particularly regarding plumbing and heating.
Customer Service
Many reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unresponsive to tenant concerns.
Safety Concerns
Numerous reviews mentioned safety issues, including theft, break-ins, and a lack of security measures in the complex.
Cleanliness and Upkeep
Residents expressed dissatisfaction with the cleanliness of common areas, including hallways and laundry facilities, often describing them as dirty and poorly maintained.
Pest Problems
Several tenants reported issues with pests, including roaches and rodents, indicating a significant infestation problem.
LB
Linda Burnham
Oct 10, 2025
5.0
The maintenance people did an excellent job.
EO
Emmanuel Osei
Oct 4, 2025
5.0
Very cool place to live
SJ
S J
Sep 29, 2025
1.0
Horrible maintenance crew, instead of fixing problems, they just give excuses as to what is could be. How do you not investigate what is leaking from your walls??
TK
TB K
Sep 7, 2025
4.0
I have a really good impression of these apartments, been there with friends many times, swimming in the pool up to 9 feet, the vibes walking in the road is memorable! I definitely suggest anyones!
MD
Mary Dandurand
Sep 1, 2025
5.0
Maintenance staff is always quick to respond and work is top notch. Only 5 calls in 7 years. Garden apartments are nice and roomy.
Willow Creek is located at 201 W. 99th Terrace, Kansas City, MO 64114, USA.
What are the operating hours of Willow Creek?
Willow Creek is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 5:00 PM, and closed on Sundays.
What types of apartments are available at Willow Creek?
Willow Creek offers 1 & 2-bedroom apartments in Kansas City.
Is Willow Creek pet-friendly?
Yes, Willow Creek welcomes both dogs and other pets.
What amenities does Willow Creek provide?
Willow Creek includes amenities such as a swimming pool, fitness center, business center, elevator, onsite parking (free and paid), onsite services, onsite maintenance, private outdoor space, and in-unit washer and dryer.
Can I park my car at Willow Creek?
Yes, Willow Creek offers free parking lots and paid parking garages for residents and guests.
Does Willow Creek have onsite maintenance available?
Yes, Willow Creek provides onsite maintenance services to residents.
Are there any schools near Willow Creek?
Yes, O'Hara High School, a public and private high school, is located nearby, convenient for families with high school students.
Where can I find a coffee shop near Willow Creek?
You can visit Dunkin', a nearby coffee shop known for donuts and smoothies, perfect for a quick snack or beverage before or after your visit to Willow Creek.
Are there medical facilities close to Willow Creek?
Yes, several medical centers and doctors such as Encompass Medical Group and Urgent Care Wornall, Better Hearing Centers, and The Surgical Medical Group of KC are nearby for residents' healthcare needs.