Portsmouth Apartments

4.3
655 reviews
Clubhouse at Portsmouth Apartments in Novi, MI 48377

About

Apartment BuildingApartment Rental Agency
Looking for a home while at home? We offer a variety of online services to help make your selection process easier. From 3D floor plans, online photo galleries, virtual and video tours (where applicable), live availability & rate options, online applications and lease signings, we offer many options to enable you to simplify your search from home. There’s no place like home, and there’s no place like our Novi apartments for rent either. Ideally located in an idyllic suburban setting next to Walled Lake, Portsmouth Apartments is the perfect starting point for anyone looking for a new place to live.

Location

Portsmouth Apartments
31170 Wellington Drive, Novi, MI
48377, United States

Hours

Reviews

4.3
655 reviews
5 stars
483
4 stars
58
3 stars
26
2 stars
9
1 star
79

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff, particularly Jasmine, Jada, and Kyle, for their helpfulness, professionalism, and kindness throughout the leasing and maintenance processes.

Maintenance Issues

While maintenance staff received positive feedback for their quick responses and effective service, several reviews highlighted ongoing issues with repairs and management's lack of action on reported problems.

Community Experience

The community is generally described as beautiful and well-maintained, with a peaceful atmosphere, although some residents expressed frustration with specific buildings and management practices.

Communication Concerns

There were complaints about poor communication from management, particularly regarding maintenance issues and changes to rental agreements, leading to confusion and dissatisfaction among residents.
  • MN
    Modou Njie
    Dec 16, 2025
    5.0
    Very fast and good work..thank you
  • RM
    Reynaldo Macalino
    Dec 6, 2025
    5.0
    Very accommodating and informative.
  • BM
    Beck Martin
    Dec 5, 2025
    5.0
    Kyle worked fast to resolve a leak I had in my apartment, looks brand new now!
  • HZ
    Heba Zoma
    Nov 27, 2025
    1.0
    I was so excited to apply to live here especially from the bad experience I’ve been in for the past 2 years with ZERO late payments at my current residence! My rating is more toward your third party credit agency…. You simply just judge someone so quickly ???? No co-signer option… Ridiculous, don’t judge a book by its cover….ask for a deposit like everyone else !!! Someone doesn’t pay rent (which I am NEVER late on) you evict them ??? Pretty simple 🤷‍♀️Buying a house was easier than trying to rent loll ! Be KIND .
  • JP
    Jim P
    Nov 13, 2025
    1.0
    Living here — especially in Building 5 — has been one of the most frustrating rental experiences I’ve ever had. Even before move-in, management changed the unit we were supposed to receive without warning, creating confusion and unnecessary complications. Unfortunately, that level of disorganization has continued ever since. We’ve received unsubstantiated complaints with absolutely no proof, yet when we raise valid concerns, management does nothing. Meanwhile, the actual issues around Building 5 are completely ignored. Neighbors leave trash outside their doors for days. A car has been parked directly in front of the building since August, with a car cover that has blown off repeatedly — still no action. Cars regularly block spaces, and people park in handicapped spots without permits, right in management’s view, and nothing happens. On top of that, maintenance yelled at us for parking in the back of the lot — an area with no signage, no blocked-off zones, and zero communication that we couldn’t park there. When we asked the office about it, we were dismissed and told, “He’s the building supervisor, he can say what he wants.” That is incredibly unprofessional and unacceptable. The inconsistency here is alarming. Management seems to selectively enforce rules when it’s convenient but ignore clear violations happening daily. Residents who follow the rules are the ones targeted, while those who don’t are overlooked entirely. If you’re considering moving here, think twice — especially before choosing Building 5. The lack of communication, accountability, and basic professionalism has made this a difficult place to call home.

Frequently Asked Questions About Portsmouth Apartments

What are the leasing options available at Portsmouth Apartments?

Portsmouth Apartments offers 1 and 2-bedroom apartments for rent in Novi, Michigan.

What online services does Portsmouth Apartments provide to simplify the home selection process?

They offer 3D floor plans, online photo galleries, virtual and video tours, live availability & rate options, online applications, and lease signings.