Staff Professionalism
Many reviews highlighted the exceptional professionalism and kindness of staff members, particularly Nicole and Lindsay, who were praised for their helpfulness and genuine care for residents.
Maintenance Issues
Several customers reported ongoing maintenance problems, including slow response times and unresolved issues, leading to frustration among residents.
Internet and Fees
Multiple reviews criticized the mandatory internet provider and additional fees imposed on residents, which were perceived as exploitative and burdensome.
Community Atmosphere
Despite some negative feedback, many residents appreciated the community feel and activities organized by the staff, contributing to a welcoming environment.
Safety Concerns
A few reviews expressed concerns about increased crime rates and safety issues in the area, indicating a decline in the perceived safety of the community.