Wintrust Mortgage

Reviews

• LH

  Laurence van der Horst

  Aug 10, 2023
  1.0
  WARNING. This bank deserves zero stars and it lost my business to a competitor due to a total lack of customer service. I spoke to a banker who I believe identified herself as Michelle and explained to her that I was seeking to transfer into this Wintrust Bank location a certain sum of money into a CD. Michelle was extremely unprofessional and rude, so much so, that I asked to be transferred to her manager. I left a message on Michelle's manager's voicemail, however, completely consistent with this bank's total lack of customer service, I never received the courtesy of a return call from this manager. I thereafter called and spoke to another banker named Sheryl who advised me that she thought this was a serious matter, represented to me that she would immediately contact manager Christine F. and advise her of what transpired, represented to me that Christine F. would absolutely want to immediately investigate this matter, and represented to me that Christine F. would immediately call me to discuss what transpired. Not surprisingly, completely consistent with this bank's total lack of customer service, Christine F. never extended me the courtesy of a telephone call. If you want to bank at bank that gives you zero customer service, does not care about its banking business and does not care about rogue employees who treat customers and potential customers poorly then this is the bank for you. I highly recommend toy take your banking business elsewhere! Clearly, this bank has extremely poor customer service and is not interested in new business. Wintrust provides nothing unique as a bank and I'll take my banking business to a competitor whose bank employees know how to provide professional customer service - and you should also seriously consider taking your banking needs elsewhere.

Frequently Asked Questions About Wintrust Mortgage