Business Details
About
Apartment BuildingApartment Rental Agency
Location
Hours
Reviews
3.4
153 reviews
5 stars
83
4 stars
7
3 stars
3
2 stars2
1 star
58
What are people saying?
AI-generated from recent customer reviews
Management Issues
Many customers reported poor management, including unresponsiveness, unprofessional behavior, and lack of accountability.
Maintenance Concerns
Residents expressed dissatisfaction with maintenance services, citing slow responses and unresolved issues.
Parking Problems
Numerous complaints about inadequate guest parking and towing incidents, leading to frustration among residents.
Cleanliness and Upkeep
Several reviews highlighted issues with cleanliness and maintenance of common areas, contributing to a negative living experience.
Positive Staff Interactions
Despite the negative feedback, some residents praised specific staff members for their helpfulness and professionalism.
- MHMia HernandezDec 14, 20255.0Dionna was great, tour was great.
- FOFemi OpakunleDec 12, 20255.0Dionna was helpful in getting the apartment. Infact she was the reason we settled for the Monarch. She was so professional. The Monarch is clean,quiet and a place to call home.
- MZMarcin ZurekDec 12, 20255.0Dionna from the leasing office was very helpful and I truly felt they went above and beyond to find me the best match and price!
- ZOZhyldyz OmurzakovaOct 17, 20251.0Unfortunately, I cannot recommend this place. The administrator named David seemed unprofessional — on the first day he gave one price for the apartment, and the next day a completely different one, even though he had written everything down and explained it before. This kind of behavior creates a feeling of unreliability and lack of responsibility. I suggest changing the manager to someone more professional and consistent.
- AMademiy muratalievaOct 15, 20251.0I’ve been living in this complex for about a month and a half, and the longer I stay, the more disappointed I am. When I came to see the apartment, David promised it would be professionally cleaned before I moved in. That was a lie. When I moved in, everything was dirty — there were food leftovers inside the dishwasher, the fridge was disgusting, and the bathroom… I’ll just keep that to myself. I cleaned everything myself because I had no choice — I had to live here. Days later, I started smelling cats everywhere (I’m allergic), and during cleaning I found evidence that clearly shows no one ever did a “professional cleaning” before I moved in. It’s a shame I didn’t take photos of how bad it was. Then I contacted management because the washer smelled like mold, the fridge was glitching (sometimes working, sometimes not), the dishwasher didn’t clean dishes properly, and the dryer took 3–6 hours to dry anything. Their response? They said everything was “working fine.” They finally agreed to replace the washer, but brought one in even worse condition! David told me it would be brand new, but today he looked me straight in the face and said, “We replaced it with a new one, no one used it before you.” Why lie so shamelessly? This place is absolutely disappointing — poor management, lies, and zero care for tenants.
Frequently Asked Questions About The Monarch
Where is The Monarch apartment located?
The Monarch is located at 150 North East River Road, Des Plaines, IL 60016, USA.
What are the operating hours of The Monarch?
The Monarch is open Monday through Friday from 10:00 AM to 6:00 PM and is closed on Saturdays and Sundays.
Is The Monarch pet-friendly?
Yes, The Monarch offers pet-friendly apartments with easy access to I-294.
How can I contact The Monarch for inquiries?
You can contact The Monarch at +1 847-908-4148 for any inquiries.
Does The Monarch have an online presence?
Yes, The Monarch's official website is https://www.liveatthemonarch.com/ and you can also find them on Facebook at https://www.facebook.com/104457230901501.
What types of services does The Monarch provide?
The Monarch is an apartment building and rental agency offering residential apartments.
Are there any banks or ATMs near The Monarch?
Yes, there is a Bank of America ATM located near The Monarch which can be convenient for your banking needs.
What educational facilities are nearby The Monarch?
Children's Choice at Holy Family Medical Center, a preschool and education center, is located near The Monarch, which could be useful for families with young children.
Are there any parks or nature reserves close to The Monarch?
Big Bend Lake, a nearby nature reserve and park, is close to The Monarch and offers a pleasant outdoor recreational option before or after your visit.
What automotive and repair services are available near The Monarch?
Near The Monarch, you can find services such as Almotive (towing service) and BRAKES PLUS INC (automotive repair) for your vehicle maintenance needs.