Toll Brothers at Sterling Pointe is a new home community in Cumming, GA, offering luxury single-family homes with access to exciting future amenities and a location close to scenic parks, excellent schools, and everyday conveniences.
Title: Frustrated with Toll Brothers Leadership – Unresolved Issues and Poor Quality for Premium Price
Review:
We’ve been battling serious issues with our new Toll Brothers home for far too long, and the lack of action from TB leadership is beyond frustrating. After heavy rain, our yard turns into a swamp due to improper grading and drainage failures that violate approved site plans. Water pools extensively, eroding the soil and damaging the sod, which is already of poor quality and browning. This isn’t just a minor inconvenience—it threatens the long-term integrity of our property.
On top of that, TB missed dimesnions for bathroom chase , master linen, a significant deviation from the approved floor plan. While we initially agreed to overlook this out of goodwill, that was contingent on them fixing the grading issues—which they haven’t. We’ve heard other buyers received timely corrections for similar issues, raising concerns about inconsistent treatment.
Despite multiple meetings, extensive documentation, and our patience, TB leadership has failed to provide a time-bound action plan. We’ve escalated this repeatedly, but the lack of meaningful follow-through is unacceptable for a builder charging a premium. We paid a hefty amount expecting quality, but instead, we’re left with a home that feels like a construction project riddled with poor workmanship.
Buyers beware: think twice before investing with Toll Brothers. The premium price does not guarantee premium quality. We’re now forced to explore formal complaints and legal action under state laws to get these defects addressed. TB leadership needs to step up and take accountability—homeowners deserve better than this.
Frequently Asked Questions About Sterling Pointe by Toll Brothers
What type of homes does Sterling Pointe by Toll Brothers offer?
Sterling Pointe by Toll Brothers offers luxury single-family new homes in Cumming, GA.
Where is Sterling Pointe by Toll Brothers located?
The community is located at 2515 Wilton Ct, Cumming, GA 30041, USA.
What are the visiting hours for Sterling Pointe by Toll Brothers?
The community is open Monday and Friday from 11:00 AM to 6:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 1:00 PM to 6:00 PM. It is closed Tuesday through Thursday.
How can I schedule a visit or appointment at Sterling Pointe?
You can schedule an appointment through their website reservation link at https://www.tollbrothers.com/luxury-homes-for-sale/Georgia/Sterling-Pointe#appointment or contact them via phone.
What services does Sterling Pointe by Toll Brothers provide?
They specialize in building new luxury single-family homes including new construction and custom home building.
What amenities and conveniences are near Sterling Pointe?
Sterling Pointe is close to scenic parks, excellent schools, restaurants like Support AI and Kitchen Table, and services such as Senior Helpers and Clarity Vision Group.
Are there dining options near Sterling Pointe by Toll Brothers?
Yes, nearby dining includes restaurants such as Support AI, Kitchen Table, The Bagel Hole, and Maruthi Foods, offering variety for residents and visitors.
What fitness and recreation facilities are available near Sterling Pointe?
Residents can access fitness and recreation at Right Start Fitness gym and The Dojo martial arts club nearby.
What nearby educational services are accessible to residents of Sterling Pointe?
Nearby educational services include Think Tales Academy offering math, ELA, SAT, and ACT tutoring, as well as Drive Smart Georgia driving school.
How can I contact Sterling Pointe by Toll Brothers for more information?
You can reach them via phone at +1 470-695-9882, toll-free at +1 888-686-5542, or email sterlingpointe@tollbrothers.com.