The Arbor Walk Apartments

Reviews

• LH

  Laurie Hayden

  Nov 7, 2025
  5.0
  So myself and my husband have been in our 2 bedroom apartment for 3 yrs in December, I enjoy the amenities especially the pool, the patio where I can sit an enjoy our beautiful weather! Also a big shout out to our maintenance team they are amazing, if you are nice and smile they will take care of all your issues that arise in your apartment!!!!!
• LJ

  Lexie Johnson

  Sep 30, 2025
  1.0
  After looking at other reviews it seems other share the same feelings as me regarding management. Sebastian is always very easy and pleasant to deal with. But Susan is always so rude and overbearing when it comes to simple questions. My question was as to why my trash for valet trash has been skipped MULTIPLE times and she immediately is cutting me off and telling me that valet trash is a “courtesy” and if I have a problem with that service then to call the trash service myself? And if I’m skipped I need to take my trash to the dumpster. My unit is one of the farthest from the dumpster and all other tenants next to me have their trash taken out. Nonetheless Susan is awful to deal with regarding any matter and this is not the first time I have experienced this with her.
• SD

  Steven Diaz

  Sep 15, 2025
  5.0
  The entire staff from front desk to maintenance workers are top notch. I can’t say enough good things about them.
• SB

  sarah benoit

  Sep 13, 2025
  5.0
  Sebastian at Arbor Walks made the entire process so smooth and stress-free! He got me approved quickly and kept everything pleasant from start to finish. I truly appreciate how easy he made this experience—I’m now all set and excited to move in next month!
• LB

  Lalady Boricua

  Sep 2, 2025
  1.0
  Honest Review: Unprofessional and Disrespectful Assistant Manager I normally don’t write reviews, but after my recent experience, I feel future tenants and corporate need to be aware of what really goes on at this property especially regarding the assistant manager, Susan (or as many residents refer to her: “La Susana”). I went to the leasing office to help a family member who asked me to assist because, frankly, dealing with management here is one of the main reasons he chose not to renew his lease. It was a simple visit — no issues at all when Susan wasn’t present. I fully understand and respect that, as I’m not on the lease, they can’t disclose certain information to me. That’s fine. All that needed to be said was: “I’m sorry, since you’re not listed on the lease, I can’t provide that information, but I’ll have Sebastian follow up directly with the tenant via email.” Literally, it was a final rent statement as a family member was being overcharged. All they had to do from the beginning was email it to them without the family member having to stay on top of management for being overcharged. Something so simple turned out to be something so big because La Susana doesn't have any self control. That would’ve been perfectly acceptable — polite, respectful, and professional. But instead, Susan chose to speak in a rude, nasty, and completely unprofessional tone. She was loud, disrespectful, and came across as though she needed to assert control by being aggressive — even when it wasn’t necessary. This isn’t about enforcing policy — this is about the way she talks to people. Susan’s attitude is consistently rude, condescending, and abrasive, especially toward women. Her behavior raises real concerns about discrimination and bias, and she does not treat residents or even guests with the basic courtesy that should be expected in any professional setting. It honestly feels like she uses her position as a way to take out personal frustrations. Maybe it’s because no one listens to her elsewhere, or maybe she’s just become so used to treating people poorly that she thinks it’s acceptable. But let me be clear — it’s not. The reviews about management on this property speak for themselves, and Susan is frequently mentioned for her negative behavior. She is absolutely not an asset to this community. If anything, she damages its reputation. For future tenants: be very cautious. The apartments may look nice on the outside, but dealing with office staff like this — especially someone as disrespectful as Susan — will quickly make your experience here frustrating and unpleasant. Sebastian is not going to do anything, but I hope upper management/Corporate takes these concerns seriously. Residents deserve better. Experiencia muy negativa con la subgerente Durante el proceso de firma del contrato, el trato fue amable. Sin embargo, una vez firmado, la actitud cambia totalmente. La subgerente, Susan (alias “La Susana”), se comporta de forma poco profesional, irrespetuosa y agresiva, particularmente hacia las mujeres. Asistí a la oficina para ayudar a un familiar, y aunque entiendo que no puedo obtener cierta información por no estar en el contrato, esperaba una respuesta simple y cortés. En su lugar, Susan fue innecesariamente grosera y confrontativa. Su conducta —ruda, condescendiente, y con rastros de discriminación— no contribuye, sino que daña la reputación de esta comunidad. No es ni amable ni profesional. Futuros inquilinos: tengan precaución. Este tipo de trato desvirtúa una experiencia de vivienda que debería ser tranquila y respetuosa. Espero que la alta gerencia tome nota y actúe al respecto.

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