University Park Apartments

Reviews

• PC

  Paloma Collins-cona

  Oct 5, 2025
  1.0
  Don’t move here. It is not safe, reliable, clean, or worth your money. If you want a wildly unhelpful management to not replace your broken A/C in the heat of summer (yes it was over 90 degrees in the apartment) for OVER A WEEK despite constant complaints and maintenance requests, then move here. If you want trash scattered all over the complex despite paying for valet trash on the lease, then move here. If you want to be overcharged monthly for a ten month lease even though you signed a twelve month lease, then move here. If you want a "gated community" that has a broken gate that stays wide open anyway with literally one guy that just walks around the complex as “security”, then move here. The audacity they had to raise the rent was laughable. Worst living experience I've ever had. Glad I'm out.
• JO

  Juan O.

  Sep 19, 2025
  3.0
  Update: Things have gotten better here. Any service requests I have submitted have been addressed promptly. BUT for the last 6 weeks there has been a alarm going off every single day, 24 hours a day 7 days a week. I have reported this twice and told "it is a corporate thing to authorize shutting it off". Really? How much longer must this go on? My bedroom window is directly across and when it is quiet you can hear through the window. Ironically, I cannot open the windows anyway because NONE of the windows have screens. I personally went into the office and asked them for screens, this was about 2 weeks ago. A few weeks ago I addressed the disabled parking space issue and the new manager immediately addressed the issue of people without disabled tags parking in the disabled spots. It has gotten 90 percent better but there are still times where (as a disabled Marine Veteran) I come home late from work and cars WITHOUT disabled tags are in the spots. But it has drastically improved.
• JJ

  Jennifer

  Aug 27, 2025
  1.0
  They won’t pick up trash, but charge you for trash pickup. Maintenence won’t help you and will say that they did. They will keep your security deposit even if everything is perfect and then charge you more for bogus, nonexistent damages.
• JS

  Jovian Santos

  Jul 21, 2025
  5.0
  Thank you so much Suly for showing the beautiful complex and taking the time to be efficient and kind. Your professionalism full volumes and the property is absolutely gorgeous. Thank you so much for the information you provided and look forward to the future.
• AA

  ALLISON

  Jul 16, 2025
  1.0
  If I could give this place 0 stars I would. Please, for the sake of your sanity & mental health, DO NOT lease an apartment from this complex!!!!! 1: They will force you to pay for valet trash, pest control, and other useless charges that will balloon your monthly rent. The valet trash never came and picked up our trash even though we would follow the requirements to a T. Our trash would just stay untouched while it attracted squirrels and other pests. The pest control people would also never come even after calling the office & going in person every single day to schedule a pest control visit. The one time I got pest control to come all they did was set up a few traps and spray a repellant that would do absolutely nothing to keep pests away. 2: Two words. ROACH INFESTATION. Palmetto bugs, roaches, whatever you want to call it, our apartment had them from day ONE. The first day we moved in, we saw dead roaches in the carpet, in the cabinet above the fridge, and even roach droppings in all of the cabinets. There were holes all under the cabinets of the kitchen and bathroom where roaches can crawl into and multiply. On our first day moved in, when Drea and another female manager explicitly told us to write down all the problems for them to "fix"... and I wrote down that the holes needed caulk and to be fixed... they never fixed them. The roach infestation is the worst I've ever seen in any residence. In fact, one of my managers that happened to live in University Park went and sued the complex for hazardous and unsafe living conditions due to the sheer amount of roaches & mold in her unit, then had to break her lease and move somewhere safe, all while she was PREGNANT should be enough of a testimony to eliminate this apartment complex off of your list of places to move in... I spent my own money on caulk for the holes, roach traps, pest spray, raid, every thing under the sun and kept the house clean, but nothing is enough to stop them. You save money moving here, but the rest of it is being paid via your mental health, because it really takes a toll on you after a year of living in a disgusting, roach infested complex. This is obviously deep rooted neglect on the complex upkeeping as a whole, and the roaches are just one sign of serious deep problem that worsens every day. 3: Maintenance never comes. Pest control never comes. Valet trash pickup never comes. Even the leasing agents and managers office is closed in the middle of the day sometimes with no explanation why. They never pick up the phones. WHEN (not if, when) you need anything fixed, the stars have to align for you to be able to speak with someone face to face. The amount of hoops you have to jump through just to arrange a simple pest control visit or to submit a maintenance ticket is frustrating enough. Even more frustrating is the fact that literally nobody comes or even follows up about anything. This complex is obviously understaffed, with 3 maintenance guys being the only ones to fix the many problems this complex offers. My ice maker never worked, my dryer never worked (which maintenance took 6 months to "fix"... but the fix didn't work and I had waited so long for them to even show up I didn't even waste my time putting in another ticket) and my electricity bill skyrocketed since I had to run the dryer 10+ cycles just for my clothes to fully dry... and so on. 4: THIS IS AN UNSAFE AREA. My first week moved in, someone's car got broken into, police had to tape off the area and investigate. There was a shooting in my complex, police were called. There are constant domestic disputes happening in the rooms above and below you, no matter the hour, and the police get involved. I am not alone on this and other residents have had arguably worse problems than I have. I am just lucky my AC didn't break... or my vents didn't have mold... or my dishwasher didn't flood like some of the more unlucky residents. Now, I could go on, but my word count is up. I truly hope the sentiment gets across to anyone who is seriously considering this complex.

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