Arthur Mitchell - Mortgage Loan Officer

Reviews

• LD

  Leah Dani

  Aug 3, 2025
  1.0
  If you are looking at using TD Bank for any mortgage, DON’T. My recent experience with TD mortgage clearly shows that this bank is incompetent and change the lending guidelines to suit them. I bought a house in January 2025 for a primary residence, but as soon as I purchased it, the HOA was a nightmare. As such, in June 2025 I decided to move back to my parents into their ADU and use the home as an investment property. I contacted TD, Arthur Mitchell ( this review is about TD Mortgage, not him personally) to start the refinance to move my mortgage to an investment property. TD promptly charged my credit card for $700.00 for the appraisal. Prior to this I sent in all my documents. My mortgage balance was under $240,000 and I was lending the amount to pay this off, plus my closing costs, so around $246,000. The appraisal come back at $415,000, so less than 60% LTV. TD then denied my loan based on insufficient income, yet were unable to tell me my DTI (debt to income ratio) they then said I was required to have a housing payment under new guidelines, yet were unable to provide the details of the new guidelines. My income is above 6 figures and I easily qualified to purchase the house in January 2025 and I have had no changes. TD then said they would review again, then come back with the same decision. I am now $700.00 out of pocket due to the incompetence of TD Bank Mortgage. I applied to Rocket Mortgage, WOW what a difference. Closed in under 30 days, VERY efficient, I supplied them exactly the same documents. They had not heard of any new guidelines on housing payments. Simply, in my opinion avoid TD Bank Mortgage, like Covid and go with Rocket Mortgage, so much more efficient.

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